Hello, I am customer of Wcasino Online. I deposited and started playing in the tournaments they offered. I had the chance to win several small prizes and on 03.11. 2021 I decided to withdraw a small amount (25 euros), just to see that everything is OK with the verification of my account and to be sure that the casino will pay me. I sent the necessary documents for the verification, but the withdrawal was still not processed, I contacted the live chat of the casino, they asked for another document, which I immediately provided and they confirmed that my verification was successful and I have to wait a maximum of 3 days for to approve the payment. A few days later the withdrawal had not yet been processed and I contacted them again in the chat and they very kindly replied that it would be paid within hours. And so several times already, I get in touch and they kindly promise me that in a few hours everything will be fine. I was convinced that they did not want to pay and on 15.11.2021 I made a second withdrawal for the amount of 200 euros.
In recent days, I contact them every day and the conversation goes the same way, I ask when they will approve the withdrawals, they promise in a few hours. I told them that I would ask for assistance in resolving the case. I have played in over 10 casinos and I have never had such a case. I wonder why they do it for such a small amount of money and I decided to ask your help and warn that this casino has no intention of paying at all.
