Not withdrawing money for 3 weeks

Hello, I am customer of Wcasino Online. I deposited and started playing in the tournaments they offered. I had the chance to win several small prizes and on 03.11. 2021 I decided to withdraw a small amount (25 euros), just to see that everything is OK with the verification of my account and to be sure that the casino will pay me. I sent the necessary documents for the verification, but the withdrawal was still not processed, I contacted the live chat of the casino, they asked for another document, which I immediately provided and they confirmed that my verification was successful and I have to wait a maximum of 3 days for to approve the payment. A few days later the withdrawal had not yet been processed and I contacted them again in the chat and they very kindly replied that it would be paid within hours. And so several times already, I get in touch and they kindly promise me that in a few hours everything will be fine. I was convinced that they did not want to pay and on 15.11.2021 I made a second withdrawal for the amount of 200 euros.

In recent days, I contact them every day and the conversation goes the same way, I ask when they will approve the withdrawals, they promise in a few hours. I told them that I would ask for assistance in resolving the case. I have played in over 10 casinos and I have never had such a case. I wonder why they do it for such a small amount of money and I decided to ask your help and warn that this casino has no intention of paying at all.

I have been in the chat at wcasino regarding my missing deposit and they told me I had to wait up to 48 hrs for resolution. It has been over 72 hours and still nothing. I emailed kyc@wcasino and support@wcasino and nothing…. This is 4 days now that I am waiting for my deposit to be credited to my balance.

That is the link sent to me from coinflip, that shows the deposit had been made and sent - https://blockchair.com/litecoin/address/MRgSsWX2iUxmXz4hEcnnrAr8cUdagsDmhF

Hello Askgmablers,

It has been 4 days now WCasino online doesn't verify my account where I had uploaded all required kyc documents and doesn't process my withdrawal request $190! Many times I asked support team when they will verify my account they they replied soon, asap, later tonight like that last 4 days but nothing happened at the end. It seems they are now run around to verify my account and process my withdrawal request. Could you help me please? Your help will be highly appreciated. Thank you.