Complaint #33 Wcasino Online

Not withdrawing money for 3 weeks

By imp11am

3 years ago

Not withdrawing money. Do not confirm verification. Time dragging.

Got freespins without wager, increased to 50 euros. Money has not been withdrawn for 3 weeks, verification has not been confirmed for 2 weeks.

All the time excuses. Lost my deposit, though not a big one, but still not pleasant. Please help!

Disputed Casino Wcasino Online

Reason Delayed payment

Amount €50

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

imp11am

• Bremen

3 years ago

Payment received. Thank you very much Askgamblers. The dispute can be closed

imp11am

• Bremen

3 years ago

File with the address is uploaded (you can see on the first screenshot).

Wcasino Online

• Representative

3 years ago

Hello Dear Bremen,

Very sorry for the delay in your withdrawal process, I was checking your account, and the delay is because your account is still pending for verification, miss upload the address proof in your profile.

Please upload the file to complete the proccess =)

Best Regards

Wcasino Online Complaint Stats

Resolved 5 / 9

Avg. Amount $3,937

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Wcasino Online Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Freespins Aktuell (35)

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Wcasino Online -Delayed payment for two weeks

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Withdrawal delayed for 4 weeks

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Dear Ask Gamblers team
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Best Regards
Roman

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