Dear Ask Gamblers team
I was betting on sports and playing slots on W casino and I ended up winning 18837 euros. I requested first withdrawal on 30.08.2018 and during 2 months, up until 23.10.2018 and I was only able to withdraw 4.500 euros. Last withdrawal was requested on 09.11.2018 and I still haven`t received it. According to terms and conditions of the casino, they can delay the withdrawal for no more than 3 days, yet I have not received anything this month. In addition, according to “payments” section of the casino, weekly withdrawal limit is 2000, which means you can withdraw 8.000 per month. However, I only received 4.500 euros in 2 months, and did not receive anything in the last month. I should have been able to withdraw the most part of my winnings if casino was making payments according to their own rules. I sincerely ask for assistance of W casino`s management in this matter.