Complaint #3 Wcasino Online

Delayed payment for 3 months

By Romans Z.

7 years ago

Dear Ask Gamblers team
I was betting on sports and playing slots on W casino and I ended up winning 18837 euros. I requested first withdrawal on 30.08.2018 and during 2 months, up until 23.10.2018 and I was only able to withdraw 4.500 euros. Last withdrawal was requested on 09.11.2018 and I still haven`t received it. According to terms and conditions of the casino, they can delay the withdrawal for no more than 3 days, yet I have not received anything this month. In addition, according to “payments” section of the casino, weekly withdrawal limit is 2000, which means you can withdraw 8.000 per month. However, I only received 4.500 euros in 2 months, and did not receive anything in the last month. I should have been able to withdraw the most part of my winnings if casino was making payments according to their own rules. I sincerely ask for assistance of W casino`s management in this matter.

Best Regards
Roman

Disputed Casino Wcasino Online

Reason Delayed payment

Amount €14337

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Argilinius

• Latvia

7 years ago

Dear W casino Management
Thank you for your cooperation and thank you dear Ask Gamblers team for your assistance, you can close the topic as resolved. If I have questions, I will ask you to re-open the topic. Also, I would definitely like to recommend W casino as casino that can be trusted by other players, It gave me a lot of magnificent emotions and big winnings. If it manages to improve some minor details, I believe it will always be one of the best casinos

AskGamblers

• Support Team

7 years ago

Dear @Argilinius,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Argilinius

• Latvia

7 years ago

Dear Ask Gamblers team
Thank you, my withdrawals are being processed, I would like the topic to stay open until all of my withdrawals are processed according to T&C.

Wcasino Online Complaint Stats

Resolved 5 / 9

Avg. Amount $3,937

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Wcasino Online Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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