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Wcasino Online - My Bitcoin ATM deposit was never credited to my account

UNRESOLVED

Complaint Info

Disputed casino

Wcasino Online

Amount

$ 90

Posted on September 6, 2021

I have been in the chat at wcasino regarding my missing deposit and they told me I had to wait up to 48 hrs for resolution. It has been over 72 hours and still nothing. I emailed [email protected] and [email protected] and nothing…. This is 4 days now that I am waiting for my deposit to be credited to my balance.

That is the link sent to me from coinflip, that shows the deposit had been made and sent - https:­//b­loc­kch­air.co­m/l­ite­coi­n/a­ddr­ess­/MR­gSs­WX2­iUx­mXz­4hE­cnn­rAr­8cU­dag­sDmhF


Posted on September 7, 2021

Hello Dear FB_101­546­073­307­09128,

Sorry hear that situation, can you send me your username, and I will help you to know what is the status?

Best Regards

AskGamblers
Posted on September 7, 2021

Dear Wcasino Online,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on September 17, 2021

Dear all,

This complaint has been reopened as per Wcasino Online request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
Posted on September 23, 2021

Dear all,

This complaint has been reopened as per Wcasino Online request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

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