Complaint #25 Wcasino Online

My Bitcoin ATM deposit was never credited to my account

By Jennifer L.

5 years ago

I have been in the chat at wcasino regarding my missing deposit and they told me I had to wait up to 48 hrs for resolution. It has been over 72 hours and still nothing. I emailed kyc@wcasino and support@wcasino and nothing…. This is 4 days now that I am waiting for my deposit to be credited to my balance.

That is the link sent to me from coinflip, that shows the deposit had been made and sent - https://blockchair.com/litecoin/address/MRgSsWX2iUxmXz4hEcnnrAr8cUdagsDmhF

Disputed Casino Wcasino Online

Reason Amount not credited

Amount $90

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per Wcasino Online request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

5 years ago

Dear all,

AskGamblers

• Support Team

5 years ago

Dear Wcasino Online,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Wcasino Online

• Representative

5 years ago

Hello Dear FB_10154607330709128,

Sorry hear that situation, can you send me your username, and I will help you to know what is the status?

Best Regards

Wcasino Online Complaint Stats

Resolved 5 / 9

Avg. Amount $3,937

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Wcasino Online Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Wcasino Online Complaints

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Wcasino Online -Delayed payment for two weeks

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Dear Ask Gamblers team
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Best Regards
Roman

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