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This is the 4th time I have withdrew from this casino and once again am having issues receiving pmt ....the 3 x I have withdrew in the past it took 7 days to 2 weeks to get my funds. I dud a withdrawl of 500.00 on Dec 7th at 530am
The casino clearly advertises fast withdrawls and no longer then 3 days . Upon my first inquiry I was told it was being processed on my second inquiry I was told it was under investigation on the latest inqi was told there is no investigation but rather high volume of withdrawals, which I beleive to not be the case . Also they explain that I can send an email to there complaints dept which I tried to do but was told that email address is no longer valid. Please help
Disputed Casino Vinyl Casino
Amount $500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

If you encounter other issues that are not part of the present case, please feel free to submit a separate complaint. 

We thank both parties for their assistance during the complaint process.

User name

Dear Vinyl Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Finally got my withdrawl,but now there saying the bonus coins that I gave in my account that I've accumulated thru my deposits I'm not allowed to have stating according to casino adm I'm not entitled to any form of bonus and I've been collecting the coins for months
User name

Dear @Hammerhead65,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vinyl Casino Complaint Stats

Resolved 11 / 11
Avg. Amount $1,395
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Vinyl Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 11 out of 11 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Vinyl Casino Complaints

See all complaints for this casino
Delayed payment of three 500 EUR withdrawals
I am submitting a new complaint regarding three Skrill withdrawal requests of €500 each, for a total of €1,500, which are still showing as pending/processing.
The withdrawals were requested on:
- September 21, 2026 – €500
- September 22, 2026 – €500
- September 23, 2026 – €500
As of October 7, 2026, all three withdrawals are still being processed.
This is not the first time I have experienced significant withdrawal delays with Vinyl Casino. I previously submitted a complaint through AskGamblers concerning earlier delayed withdrawals. That complaint was closed as resolved after those specific withdrawals were eventually paid.
However, in that previous complaint I had clearly stated that I still had a substantial remaining balance to withdraw and that the withdrawal delays were a recurring issue. Unfortunately, immediately after the previous case was resolved, the same problem happened again with these three new withdrawal requests.
I have already contacted Vinyl Casino support regarding these withdrawals. I was informed that the Finance Department was handling them and that two of the requests had been escalated because they were already outside the normal processing timeframe. However, no specific payment date was provided.
These withdrawals are being made via Skrill. I am simply requesting that Vinyl Casino process and pay the outstanding €1,500 without further delay.
I am attaching a screenshot of my payment history showing all three withdrawal requests, their dates, amounts, and current processing status.
Status rejected Rejected
€1,500
Withdrawal delay
Hello,

I am submitting this complaint regarding repeated and excessive delays with withdrawals from Vinyl Casino.

I currently have three Skrill withdrawals pending:

€500 requested on 4 September 2026
€500 requested on 5 September 2026
€500 requested on 6 September 2026

The total amount currently pending is €1,500.

As of 16 September 2026, all three withdrawals are still shown as being processed.

I have contacted Vinyl Casino support several times. I have repeatedly been told that the withdrawals are in the queue, that the Finance Department is processing them, or that they are in the process of being credited. However, I have not been given a concrete payment date.

I would also like to point out that I played exclusively with real-money funds and did not use any bonus, as is my usual practice. Therefore, there are no bonus wagering requirements to verify or complete.

Vinyl Casino has previously paid withdrawals to me through Skrill, so the issue is not whether my Skrill account can receive payments from them. The issue is the repeated and excessive processing delay.

This is also not the first time I have experienced serious withdrawal delays with Vinyl Casino. I previously contacted support regarding delayed withdrawals under ticket number 55561240. Those earlier withdrawals were eventually paid, but the same problem has now happened again.

I also still have approximately €3,236.58 remaining in my Vinyl Casino balance, which I intend to withdraw. I am not playing with this balance while waiting for the outstanding withdrawals to be processed.

Moreover, the very slow withdrawal processing makes it extremely difficult to withdraw the remaining balance from my account. Since only a limited number of withdrawal requests can be active at the same time, and considering the current processing times, withdrawing the entire remaining balance could take an unreasonably long period. At this pace, recovering all the funds currently held in my account could take months, if not considerably longer.

I am not asking for any bonus or compensation. I am simply asking Vinyl Casino to process and pay the three outstanding withdrawals of €500 each, for a total of €1,500, without further delay.

I can provide screenshots showing the withdrawal requests, their dates and status, my casino balance, and conversations with customer support.

Thank you.
Status solved Resolved
€1,500