Although we apologize for any inconvenience caused, please note that we place the highest value on security at all times. Because you only recently registered with Lucky247, the verification procedures are important and due diligence has to be completed.
As you have stated, we are in receipt of copies of your ID a recent utility bill. These documents have been sent to our third party risk supplier for review.
In the interim, you were informed via telephone and e-mail that you exceeded the maximum bet of 20% on the deposit bonus you received. In compliance with our terms and conditions, the withdrawal has been confiscated and your initial deposit returned to your account balance.
See the specific term below for your ease of reference (which is published on http://www.lucky247.com/terms-and-conditions/promotional):
"All Players’ wagers will be reviewed for irregular game play patterns prior to any withdrawal being processed. Equal, zero, low margin or hedge betting will be construed as irregular game play for bonus wagering requirements. This also includes and is not limited to the placing of bets equal to or greater than 20% of the bonus credited to the players gaming account. Should the Casino deem that any irregular game play has taken place on the gaming account, the Casino reserves the right to withhold any cashin as well as the right to confiscate all winnings."