Verification lasting more than two months now
I registered in 2016 July. After a few deposits I won $5000. I sent the required documents on 25 July. At the end of August when I asked about the delay, they informed me that they are investigating my account.
On 8th of September I got this inforamtion: ``the manager is waiting for an approval, he will contact you as soon as he gets it.``
I have never been contacted since that.
Today I asked about the progress of the verification of my account. Is it finished already? The answer was: ``the manager is still reviewing.``
They can`t tell me even an approximate deadline for this.
I asked if I could do anything to help its progress. The answer was No.
I am waiting more than two and half months already for my money. I haven`t seen such behaviour in other online casinos.
Please help me with this issue.
On 8th of September I got this inforamtion: ``the manager is waiting for an approval, he will contact you as soon as he gets it.``
I have never been contacted since that.
Today I asked about the progress of the verification of my account. Is it finished already? The answer was: ``the manager is still reviewing.``
They can`t tell me even an approximate deadline for this.
I asked if I could do anything to help its progress. The answer was No.
I am waiting more than two and half months already for my money. I haven`t seen such behaviour in other online casinos.
Please help me with this issue.
Slots Plus Casino Complaint Stats
Resolved
20 / 49
Avg. Amount
$2,279
Avg. Complaint Duration
10 days
Avg. Response Time
3 days
Slots Plus Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 17 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.