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Verification lasting more than two months now


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By rudy
10 years ago
Message on forum
I registered in 2016 July. After a few deposits I won $5000. I sent the required documents on 25 July. At the end of August when I asked about the delay, they informed me that they are investigating my account.
On 8th of September I got this inforamtion: ``the manager is waiting for an approval, he will contact you as soon as he gets it.``
I have never been contacted since that.
Today I asked about the progress of the verification of my account. Is it finished already? The answer was: ``the manager is still reviewing.``
They can`t tell me even an approximate deadline for this.
I asked if I could do anything to help its progress. The answer was No.
I am waiting more than two and half months already for my money. I haven`t seen such behaviour in other online casinos.
Please help me with this issue.
Disputed Casino Slots Plus Casino
Amount $5000

Discussion

User name loyalty-level-2
I talked to them via live chat and I was informed that my account verification was finished, and my case is now on Finance Department. I was told that my winnings will be paid soon.
User name
Dear @rudy,

Please let us know if there's some update on your issue.

Slots Plus Casino Complaint Stats

Resolved 20 / 49
Avg. Amount $2,279
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

Slots Plus Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 17 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Slots Plus Casino Complaints

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