Waiting for my payout
I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with Juan from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.
Slots Plus Casino Complaint Stats
Resolved
20 / 49
Avg. Amount
$2,279
Avg. Complaint Duration
10 days
Avg. Response Time
3 days
Slots Plus Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 17 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.