What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Slots Plus Casino - Wrong information and delayed payment

UNRESOLVED
Complaint Info
Disputed casino Slots Plus Casino
Reason Delayed payment
Amount $ 256.39
Posted on November 14, 2019

I originally asked if I need to submit documents in October 26, 2019. The representative didn't answer. I was simply told to submit the withdrawal request. This of course was my mistake, I should have known better. All online casinos require identity verification. After a week I followed up and was told to submit documents. I promptly submitted them.
I then was told it would be 5-7 days. I specifically asked if everything was in order several times. I was told yes. Since then I got a notification that my payment was declined because I didn't remove the bonus funds. No problem but I should have been told when I asked if everything was done properly on my end. They said it was fixed but there was a security issue. I checked with security three times and they said I was fully verified. I keep asking if it will be another 5-7 business days. No one answers me, they simply say they are waiting for confirmation from their payment processor to determine when their payments will be batched. Still no payment. I have screenshots of everything I was told. There is still no resolution or real answers

AskGamblers
Posted on November 14, 2019

Dear @Lizzymac,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 15, 2019

I originally requested a withdrawal in the amount of $306.39. Slotsplus removed the bonus of $50, which is fine. I am not expecting a payment of $256.39

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy