Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

La Fiesta Casino - Verification issue

RESOLVED
Posted on October 27, 2017.

When I sent a copy of my passport, credit card and bank statement it took something like 30 min to verify Them. Then they demanded a handwritten deposit confirmation. I sent my deposit confirmation handwritten and now all of a sudden i havent received an answer since yesterday and when i send in a mail asking about how THE process is going they just ignore me. Please solve this issue for me. My handwritten deposit confirmation was signed yesterday 14:47 to La Fiesta Casino Finance.

AskGamblers
Posted on October 27, 2017.

Dear @Jack1990,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.


In addition, please keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on. 

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines 

Thanks for cooperating the AskGamblers Complaints Team.

Posted on October 27, 2017.

Update: When I sent a copy of my passport, credit card and bank statement it took something like 30 min to verify Them. Then they demanded a handwritten deposit confirmation. I sent my deposit confirmation handwritten and now all of a sudden i havent received an answer since yesterday and when i send in a mail asking about how THE process is going they just ignore me. Please solve this issue for me. My handwritten deposit confirmation was signed and sent 25/10 14:47 to La Fiesta Casino Finance. THE withdrawal ammount is 80 euro.

AskGamblers
Posted on January 15, 2019.

This complaint has been reopened as per La Fiesta Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 15, 2019.

Hi you can delete this complaint. Already solved since way back.

AskGamblers
Posted on January 15, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy