I did a deposit of ca 500 kr and got a bonus from playgrand casinoon 150 procent.I was Lucky and managed wagering requirement,after winning 20000svk ,i requested a withdrawal on 20000 svk.PlayGrand Casino send afterwards one email where they ask me to send in documents for approved may account.PlayGrand Casino approved my documents and they approved may withdrawal. i should get may Money as soon as possible wrote PlayGrand Casino to me in a New email.But after a while i received a New email,Where the wrote.
Hi Our payment processors are unable to pay SEK funds to a Norwegian bank account we will therfore need to convert Your funds into NOK and make the payment.Iam afraid we will need to also Close Your account and you will need to open a New account as we are unable to change the currency on the account.I apologise for any inconvenience however this is out of Our hands.Please confirm you are happy for us to proceed and convert Your funds to NOK.Mike accounts PlayGrand Casino.
I ask for promises for that they Wold not accuse me to have two accounts in the Casino if i opened a New account,i get no promises for that.They told me to open a New account and send them may New user name.Is was not possible for me to open a New account,for may email address was already registered, i send a email to the Casino and told that. They not answar me, after a while Jordy from the Casino send me a email With a link for self exclusion from the Casino,Ihavent ask for that.