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VegasCasino.io - Account closed and 5.2 BTC frozen without any further details

UNRESOLVED
Complaint Info
Disputed casino VegasCasino.io
Reason Account closure
Amount BTC 5.2
Posted on July 31, 2018

About 2 months ago I opened an account at vegascasino.io.
I made a depsit and got a 100 % welcome bonus.
I played through all wagering requirements and got my balance to approximately 5.2 BTC.
After this I attempted to make a withdrawal.
It got declined and vegascasino asked me for different kinds of documents to verify my account. I provided them with exactly everything they asked for and then I waited for an answer.

When I had sent them 2 emails, contacted live support several times and waited over a month they finally answered me. This is the only thing they said:

"Your Account did not pass Security Review and is permanently closed with all funds frozen.

The decision is final and we will not indulge in any further discussions."


I have no idea what has happened here. If some of my documents were not approved I would be happy send new ones, but they don't ask for anything at all. I do not understand how they can out of nowhere just close my account like this due to not passing security review.

And the fact that they specifically say that "we will not indulge in any further discussions" shows how completely unhelpful they are in this situation.

I do not know what I have done wrong.

I want vegascasino.io to review this case again. Please tell me what part of the security review I did not pass so we can fix the problem. Then I want to withdraw my legitimate winnings of 5.2 BTC.

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