Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Lucky247 Casino - Unsubscribe me, please!

UNRESOLVED
Posted on October 24, 2016.

I get SMS messages and I never signed up, created an account and the messages just keep coming even after phoning and emailing the help desk on multiple occasions.

The Salient points are:
I have never signed up.
I do not have any knowledge of having any account
I do not know how they got my phone number
I am opposed to gambling and do not wish to have anything to do with it (my dad was addicted to it).
It seems affiliates have been sharing my phone number without my permissions.
After 3 phone calls to the help desk, after 7 emails to the help desk, the messages just seem to keep coming.

Is there anyway you could assist me in stopping these sms messages to my private phone?

Thanks

Arthur < name removed >
< phone number removed >
< email removed >

Posted on October 26, 2016.

Hi Arthur,


Thank you for bringing this to our attention.

We have reviewed the correspondence and reviewed the details provided by yourself via email to our support staff.
We have since requested that the details be removed from the affiliate in question and going forward, you should not be receiving any text messages from us.

Please accept our apologies for the inconvenience caused and thank you for your patience while we reviewed the matter for you.

warm regards,
Lucky247 Casino Support

AskGamblers
Posted on November 3, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

AskGamblers
Posted on November 22, 2016.

The complaint has been reopened as per submitter's request there are new information regarding this complaint.

Posted on November 22, 2016.

Despite asking to be removed from the system, I started to receive messages on Nov 15 and every two days subsequent to this date, please see the latest screen shot.

When I contacted the call centre for Lucky247, I got a long lecture on how the system will do this if someone logs onto the internet and provides my phone number maliciously.

It would be good to have no further messages to my private phone from your organisation, that is Lucky247 Spins, and continue using my mobile without daily messages that I have never ever signed up for.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds