Unsolved Casino Complaints

Betfair Casino - Closed my account with $7,000+ balance without any justification

Last September 11, Betfair decided to close my account with about $7,000+ in it and have refused to refund me. The reason they gave for the closure ...

BetVoyager Casino - Randomness and fairness control not working raised reasonable suspicions

Hello, I was playing at Betvoyager in No Zero roulette and found very strange thing: as soon as I start making double bets on specific field(like 1 ...

Vegas Casino Online - Been waiting almost 3 months for my payout

I have been waiting almost 3 months for my withdraw to be paid out and I get the same excuse every time I contact customer service. waiting on 3rd ...

Energy Casino - Blocked me from playing until my bonus expired and then confiscated over 5000 in winnings

I registered on Energy casino on the 11 of November of 2016. I made a deposit of 150 and played and lost. I decided to give my luck another spin so ...

Zodiac Casino - Waiting almost two weeks to resolve on reported mistake with e-check transaction

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my ...

VoodooDreams Casino - Been accused in terms violation with any proof

Well, I got the same as other people that have filled in a complaint on this website about voodoonightmares. You can guess it, they don't want to pay ...

Grand Reef Casino - Two of my last three withdrawals have taken over two months to settle

I had previously made a withdrawal for $800 and was emailed to fill out a deposit confirmation form, sign every deposit I had made an send it back. ...

Grand Reef Casino - Delayed payments, empty excuses

Hi, i had a win of $3200 well over 2 months ago. I am still owed $2200, and keep getting stupid excuses. (here is an example)... Please be advised ...

Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch

I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I ...

Casino Room - Refusing to refund deposit after violation of bonus terms

Sorry for my English! It's hard for me to write and I'm taking Google translator as an assistant. 10/19/2017 I played in the casino room. I made two ...

Exclusive Casino - Delay on processing my withdrawal

Ive tried to be patient but the casino refuses to act in a responsible manner with my withdrawal. First the verification took several days and ...

Diamond Reels Casino - Refusing to Pay Without Evidence

I am a long-time recreational poker player and occasional sports bettor. I just recently started playing online casinos (last two months or so) and ...

Winner Casino - Wouldn't let me withdraw my money

Hi, I won around £680 which wasn't bonus money but from direct deposits from credit cards. I tried to withdraw these winnings but was told I couldn't ...

Slots Plus Casino - Payment still not processed

After claiming a deposit bonus and completing the wagering requirements, I submitted a withdrawal request for $50 on the 27th of September 2017, I ...

Betfair Casino - Account Closed and £14035 Winnings Unfairly Confiscated

I signed up a Betfair account and was granted a welcome bonus upon my deposit. I managed to win a significant sum of money and tried to withdraw my ...

Sloty Casino - Largely Delayed Verification Process

Hi, i signed up to sloty on the 21st of september 2017, i accepted their sign up offer and played through it and ended up coming off with a nice win, ...

Virgin Games - Failed to resolve a game glitch in a fair way

I won a bonus game in zeus 3 and I won 25 spins but it kept freezing evey time it git to 16 spins left and I had already won £20 in the bonus and now ...

BetVoyager Casino - Withdrawal not working, no support, no responsible gambling tools

I deposited £300 and after some luck at the tables managed to increase that money to £1100. I have since tried to withdraw the money, to absolutely ...

BetVoyager Casino - Mobile phone activation failure

In order to make my first withdrawal, for security reasons I have been asked to activate my mobile phone with a code they have sent me by their ...

32Red Casino - App Glitch Not Being Investigated Accordingly

I started playing the playboy slot on the 32red App on Thursday 28th Sep and have done so in the past. While playing the bonus round and during the ...

Ladbrokes Casino - Withdrawal troubles

Hello. I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat ...

Sportingbet Casino - Refusing to pay £15,000 in winnings with unjustified accusations

22nd August: I deposited £100 at Sportingbet Casino. I won £15,000 playing slots. When I cashed out I was asked to send in an ID and proof of ...

Miami Dice Casino - Refused to payout winnings of $5000 and took my remaining balance of over $10000

I won over $20000 with this casino. I made a withdrawal of the maximum first withdrawal amount of $5000 and continued to pay with my remaining funds ...

Sportingbet Casino - Account closed and winnings confiscated with no justification or proofs

Dear Sir/Madam, I have been using sportingbet.com for 1 year earning around 2.790€. Few weeks ago, when I tried to withdraw part of my money, I ...