Unsolved Casino Complaints

Mr Smith Casino - Withdrawal timeframe exceeded

I won roughly £5500 over 3 days ago and the winnings have still not been paid out and the transaction is still pending. So, I deposited roughly £ ...

Grand Reef Casino - Delayed payment of 5,000 NZD

I have been waiting 17 working days for a payment of $5000. Every time i ring i get the same generic answer. The finance team is elusive and from my ...

Las Vegas USA Casino - Delayed payment processing

Hi, I submitted a withdrawal request on 11/26/17 in the amount of $2500 that was split into 3 separate payout requests via ACH. The status still has ...

888 Casino - Confiscating €1,400 and closing account with no reason or explanation

Hello, I was very happy with 888casino. Completed the regestration bonus .... Big win in slot JACKS POT. 1400 euro. So i sent my documents ...

1xBet Casino - Winnings canceled and initial deposit still not returned after more than a month

Hi, As many customers on this website, I had a misfortune to bet on the 1xbet Casino. I opened my account in August last year. I was lucky to win ...

Indio Casino - Stalling my withdrawal for weeks

I want to complain about Indio Casino and my delayed withdrawal at this casino. On the 24th of January I decided to withdraw my money from this casino ...

Royal Vegas Casino - Withdrawal of $30,000 taking way too long

I have been on royal vegas for almost 6 months and deposited a lot of money I am embarrassed to even say how much. However finally was able to push ...

K8 Casino - Inadequate investigation of a bonus feature glitch followed by unfair compensation offer

I was playing the game flowers at 1.80 euros/ spin the 25th of january. When i finally got the freespins the game went down, and wouldnt start again ...

Bets10 Casino - Closed my account and took my money for no reason

I do not quite understand what the bets10 does. I made a deposit of 10 euros from my skrill account , without any bonus. I wanted to play poker ...

Ladbrokes Casino - Won't help investigating further a frozen game bonus feature round on Dragons Rising slot

I had been playing dragons rising on 10/01/18 when I got a bonus I played half way through and I got a visitor so I didn't pick up my phone until ...

77 Jackpot Casino - Game crash during free spins in "Eye of Horus" not properly investigated

I'm from Germany and my schooling is 30 years back. Please understand if the grammar is not so good. However, I have made a great effort that the text ...

Staybet Casino - Applying terms in absurd way!

Hello! I would like to complain about the company Stay Gaming Group N.V. that operates and manages the gambling site www.staybet.com and uses ...

Las Vegas USA Casino - Extremely slow payment processing

its just exhausting always talking to live chat and never getting any answers...............i won money on dec 12th $5,000 i was notified on jan 11 ...

888 Casino - Account closed after winning with bonus money

Hello, I won on 5 december 440 euro with the bonus on registration. After i got my bones completed, my account was closed. Then i send my id ...

Las Vegas USA Casino - Where’s my $8000 withdrawals

Hello, It’s been over a month since my request for 4 separate withdrawal requests for $2000 each. The finance department keeps telling me that it ...

bet-at-home Casino - Account closure due to ''irregularities'' with my verification paperwork

On 19-12-2018 casino had a bonus of 100% up to 500. I made a deposit of 370 euros from my neteller account and got a bonus of 370. I played slot game ...

bet-at-home Casino - Account and €12,572 winnings locked without any explanation

I was a customer of bet at home casino since June of 2016 and before Christmas on December they emailed me their Christmas promotion for which i made ...

Casillion Casino - Verification and payment delayed, not responding to emails

Hello, I registered in this casino, made a deposit, I won 300 euros. I want to withdraw money. sent documents for verification, received no reply. ...

Staybet Casino - Refusing to provide legal address and explain why they accept UK players without valid licence

I have an account with Staybet casino in their registration page they have included UK as an option.They should not of accepted me as a player as they ...

Casinovo Casino - Won't pay my wins

I did 1.deposit 80 euro, and got bonus 80 euro. before this I asked chat agent :did this bonus have max cashout or not, he answered that no. Ok I won ...

Spinland Casino - Won't let me withdraw big 100,000 NOK win citing non-existing withdrawal limits

I ran into an unexpected problem at Spinland. This is what happened: Deposited 1000 NOK with 50% bonus. Wagered through, withdrew 35 000 NOK (obv ...

Crazy Casino - Wrongful information and delayed payment

Hi, I made a withdrawal on the 18th Jan, I was told that this would take five working days, I wasn’t contacted and no confirmation of withdrawal was ...

Bovada Casino - Refuse to process my $1,500 withdrawal

I asked for $1500 withdrawal (payout) to my bank account on 10-December-2017 Bovada said "Your withdrawal will be reviewed in approximately 48 ...

Staybet Casino - Withdrawal of 2000 delayed for months

Hello. Staybet does not pay the winnings. Registered with them about eight months ago. I won just over 2,000 euros and ordered a withdrawal, but the ...