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Jetspin Casino - Deposit issue not dealt accordingly

RESOLVED
msdff44 Sweden
posted on June 29, 2018.

Hi, i deposited 250 sek via trustly and the money was taken from my bank but never credited at my account.
I went to live support and they told me there were issues with deposits from trustly and they asked me to sent a screenshot of my bankaccount, wich i did twice because they havent answered me yet.
The payment is visible in the account history as pending. I want my money back and because support refuse to answer my emails i dont know what to do.

posted on July 1, 2018.

Hello!
Yes, we had temporary problems with payments from the side of Trastly. To solve the problem, we requested screenshots for conformation of writing-off from your bank account. Fixing of the problem takes some time, because we must contact the player's banking system. Your deposit was successfully confirmed on June 29.
Unfortunately, we did not notice your email, because it trapped into the spam box. Nevertheless, we have online support, which works 24/7 and can inform you about the status of any problem.
At the moment, all problems with making deposits through Trastly have been resolved. We apologize for the inconvenience :)

AskGamblers
posted on July 4, 2018.

Dear @msdff44,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Jetspin Casino complaints

  • 7 of 8 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 3,570 USD avg amount

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