Tropica Casino's Arbitrary Terms for No Deposit Winnings

I withdrew on March 4th, about 4 weeks ago for $800. but after trying to communicating with them. I am not getting any answers from them. Every time i visit the casino to check on my withdrawal, I get a message asking to reverse my withdrawal. I have played there many times before and they usually paid my withdrawals in a timely manner but it seems like they are ignoring me now.

On may 25th, I sent my documents in. About 1-2 weeks later I was told my documents were accepted and approved by live support. About a month later I asked live support again (different agent this time) if my documents and account are all good. I was told yes there’s nothing else I need to do. So I went ahead and deposited $25 so I’m able to make withdraws and then I tried to withdraw the $100 I won from a free chip bonus. Shortly after another support agent told me my documents were not on my account and that I would need to resend the same email I sent a while ago so I did. And to no surprise they were declined this time. Makes absolutely no sense, so I just wanted to get a refund and they made a huge hassle over it. I will upload all the proof I got.

I submitted a withdrawal request from this casino for $600 on 3/28. I still have not received my funds although I have submitted multiple email requests and was told that I would receive the money. I also deposited $25 per the casino’s request (they said a deposit was required in order to release the funds) and still nothing. Please see below; this response was from Saturday 5/27. I can forward you my other emails. < personal info removed > Dear Kate, Thank you, your funds will be sent this week. Regards, < personal info removed > Account Manager, Tropica I will check with Finance. Regards, < personal info removed > Account Manager, Tropica

I started a withdraw on March 11th 2018 and have contacted the casino service reps multiple time only to get the runaround. They also gave me a hard time with the deposit which took weeks of complaining to get resolved. Please help me find a resolution. Thank you! Withdrawal of 201.2 USD requested on Mar 11, 2018 at 00:05. Transaction 205351226520089

They keep giving me bullcrap excuses n telling me that they are paying me soon and funds have been sent blah blah blah I'm over it hey its been almost 6 weeks and still not a cent has been paid to me. How can I recover my funds I am not going to give this up I want my money hey! Why does it take a matter of seconds to take my money but it has taken over 6 weeks to get a payout its ridiculous!

Tropica Casino was making chargers to my card without my behalf, I contacted them to try to work it out and told them if they did not fix the problem I would be contacting my bank. The responses were beyond horrific, and I feel I need to share it with as many people as possible so no one will do business with them again. The first response to my initial email about working things out before I contacted my bank: "Dear Criminal, We have received notification that you have disputed your transactions. Here is what is going to happen now: 1. We will use a collection agency to recover our money along with a fee of $150 per transaction. 2. Your credit rating will be destroyed 3. You will be reported to the police and banks for fraud 4. Your details will be shared with all US facing casinos 5. Your credit cards will be posted online 6. Your friends and family will be contacted. You will learn that committing fraud in this manner will not pay. You should be ashamed of your actions. You have 24 hours to rectify this situation or we will ruin you financially." So I was called a criminal, was threatened by them that the would illegally leak my information publicly, and that they would "ruin me" financially, DISGUSTING. I then got another email from them a couple of weeks later. "Hi, You are a loser. A joke. We have a collection agency preparing the collection now. You will not get away with this and you are most welcome to tell the police that you made deposits even though you knew it was illegal. You are trailer park trash and you will get what is coming to you." This casino, if you even want to call them that, are not only one of the biggest scammers on the internet, but are THREATENING me. It is disgusting, I don't even know what to do except for continue to file the complaints as I have. But I needed to share this information and those emails with as many as possible.

Hello! I just signed up to Superior casino (rival) via askgamblers for $25 no deposit bonus, I was lucky, I won, I withdrew (after the required deposit) 58 eur (i played in eur). I got the money normally, and fast! After this, I signed up to Tropica casino (rival) via askgamblers for $25 no deposit bonus. I didnt get the bonus money! The casino oprator said: Im banned all Rival casino bonus! Why? Because , I won about 30 eur at superior casino? Is it right, and correct?