I did my first deposit on the casino of 250 usd and got a 200% deposit bonus. After a lot of gambling I asked in the live chat if I had waggered my bonus. I even asked in the chat if I could withdraw my winnings. The answer i got was that my wagger was completed. I even got a concratulation from the support. My withdrawable amount was 2017 usd.
In the cashier it said that I only could withdraw 1000 a time. I wasnt so happy to read that but OK. I did fill in a paper and send a copy of a bill and my passport to Tropico. I havent heard anything since then. When i loggin in the casino I can read under cashier-reversal that my withdraw is cancelled. My amount in the casino is back to my original deposit amount of 250 usd!
I have tried to chat with them in the life chaf but first of all I cant choose the casino in the dropbox meny. There are only other casinonames in the dropbox... I have tried to call them but no one answer the phone.... I have even email them but they dont answer.... My tip to all players is to never play at this site when they dont payout winnings and dont answers questions!
Please askgamlers.com help me!