Complaint #3 Tiger Gaming

Not helping me with my gambling problem.

By Cesarreke

11 years ago

Message on forum

Tiger Gaming is not helping me with my gambling problem. On 30 march 2014 after asking to close my account permanently and never let it be reopened again they wrote me back: "Thank you for contacting TigerGaming.

It is unfortunate to see that you would like to have your account closed, However we do respect your decision and your account has now been disabled.". On 26 june I asked for my account to be reopened. They wrote me: "Thank you for contacting customer support.

According to our systems you requested to have your account closed on the 30/4/14.

In order to have your account re-opened, please provide us with the following details:

Full name:
Physical Address:
Birthdate:"
I of course replied with my full name, physical adress and birthdate. On the 29th of june I send them an email with the exact words: "Can u please close my account perminantly due to a gambling addiction.". They wrote me back on june the 30th: "Thank you for contacting TigerGaming.

It is unfortunate to see that you would like to have your account closed, However we do respect your decision and your account has now been disabled.".
On july the 22nd I asked them to reopen my account. This is what they had to say: "Thank you for contacting us.

Please provide us with the following details:

Full name:
Physical Address:
Birthdate:

So that we may proceed with re-opening your account." It has been open ever since, and I spend thousands of dollars, although I asked them for the first time on april 29 to close my account and to never reopen it again.

Disputed Casino Tiger Gaming

Reason Other

Discussion

Cesarreke

• Belgium

11 years ago

And I also have evidence I asked to close my account on the 30th of april!

Tiger Gaming

• Representative

11 years ago

Hello,

This matter is currently being looked into by management. We will provide you with an update as soon as we can.

Regards,
Tiger Gaming

Cesarreke

• Belgium

11 years ago

I completely agree with askgamblers! Check out the evidence.

AskGamblers

• Support Team

11 years ago

We got evidence from a player when he sends an email regarding his gambling problem http://prntscr.com/6dbugf. Due the responsible gambling policy, after this date the player should not have been allowed to open his account because of his gambling problem. Our opinion is that player is owed all deposits made after this date, because he/she clearly stated gambling problems.

Tiger Gaming Complaint Stats

Resolved 6 / 8

Avg. Amount $4,998

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Tiger Gaming Complaints

See all complaints for this casino

Disabled Account

I have had an account with Tiger Gaming for over 2 years.
Over the past few weeks I have built my bankroll to over $24,000 USD and have active long term Sports Wagers with them. I should note that even with this money in my account still makes me a big loser with them. So they are way ahead with me.
On Nov. 27 I had been playing blackjack on the site using my iPad when I was suddenly kicked out during the game at about 4:00 AM MST.
I chatted with someone at Tiger through the app and was told the Poker Client, which houses the Casino application, was experiencing difficulties.
However, several hours later when I tried to login through the Desktop I could not login and a message telling me my account was disabled appeared.
Again I chatted with someone at Tiger and was told my account was under review. No further explanation was given.
And here we are over 4 days later.
I keep being told the account is under review with no timeline for completion.
They have a lot of my money and I have no idea if I will ever get it. It seems they can do whatever the hell they like.
I have attached screenshots of my communication with them and while I don't have a screenshot of the money in my account at the exact moment I was kicked out I do have one from Nov. 23 which shows the amount I had in my account on that date.
I also have a transacript of a conversation with one of their support people again telling me the account is under review without any timeline.

Resolved

$34,600

Tiger Gaming Casino - Deposit not credited

I made a deposit for $500.00 using Interac e-transfer 39 hours ago.
I neglected to add the message provided by Tiger Gaming to the e-transfer.
The deposit was auto deposited.
My account was not credited. A possible complication to this is the email address for my account with Tiger is different than the email address with my bank. So Tiger may have trouble matching the deposit with my account.
I’ve had numerous chat sessions with Tiger Gaming and provided them all the i formation, including screenshots to prove the money was auto deposited by them.
They sent me an email stating:
“ We have reviewed the POP deposit with reference ID: 56205506 has been rejected, the screenshot sent belongs to a diferent deposit.’
This is clearly not correct.
They deposited my $500 in to their bank account yet didn’t credit my gaming account.

Resolved

$500

Refuses to return my money and decides to close my accounthe refuses to return my money and decides to close my account

Hello, my name is < removed > and it's been four months since tigergaming.com arbitrarily confiscated 4020 usd that are available in my account. In addition to telling me that they would close my account and keep my money, the reasons according to them is that there is a relationship with another account, which is absurd since if they had a serious relationship with a betonline account belonging to my girlfriend. It is important to point out that the regulation says that there can be no relationship between accounts, but from the same web page, there is no there is a rule that is clear about its relationships with other gambling sites. My tg account number < removed > I urgently ask for help in my case. Since I urgently need my money and it is not fair that they take any player's money. It is illegal.

Unresolved

$4,020

Withdrawal marked as ''processed'' but have not been received yet

So 6 days ago i placed a withdrawal request with tiger gaming for $504 in bitcoin. They advertise on their website a 24 hour processing time but i saw somewhere i should have my BTC in no more than 48 hours. On my cashier page this withdrawal request says it has been processed last Monday. It is now Friday and i have not received my BTC. I have sent three emails to tiger gaming, who state they have customer support representatives working 24/7, over the last week and have heard nothing. I check my BTC address was the same as the one i gave them and still i have received nothing. If someone from Tiger Gaming could please respond to this complaint i would be very happy.

Resolved

$504

Payouts to ecopayz rejected

Hello I've tried to do 2 payouts to my account on ecopayz but it was rejected 2 times .. I've sent emails to support and cashier but no one responded me .. I have neteller too and I asked if I can do a withdrawal to my NETELLER account but no one responded me What can I do ? Since no one answers me and tell me if anythings wrong Kind regards

Resolved

$248

Keeps on refusing withdrawal requests

I have been made aware that Tiger Gaming will be stopping operations in Australia. They have sent an email informing my account is blocked, so far all good. I was also sent an email the 17th of April informing that you can withdraw all funds until the 30th of April - I believe that is a very small amount of time to sort things out. Anyway, I have looked at their withdrawal options and chose Ecopayz to withdraw - I set up an account and submitted the request. I received an email stating that method can`t be used in Australia, a mention that was not made on their website. I was informed Bitcoin, Litecoin and Entropay are suitable methods for Australia - I thus continued and created an account with Entropay and submitted a withdrawal request - the only way of doing this is by submitting your credit card details which I`ve done but I keep getting an error message that my card is refused and I should contact customer services - I have sent multiple emails, logged a complaint through Facebook but not reply received yet. Despite their promise to get back in 48h. We are closing in on the deadline and I have feeling they will not respond until then. I have made plenty of efforts to withdraw MY money and this online fraudulent enterprise is taking an advantage of customers. Please advise on how to proceed.