original first withdrawal of £300 made on the 6th of october - sent in ID and verification details - 11 days later still no funds receive a call at 9pm on the 17th to say that they can not add the funds back to my debit card - i need to email - swift code, bic code, account name, number, bank address, sort code and wait another 10 days - no customer services support until monday
Disputed casino | Lucky247 Casino | |
Reason | Delayed payment | |
Amount | £ 300 |
Hi django,
We apologise for any inconvenience and/or frustration caused here.
As you know, you were recently contacted by Mo from Lucky247 to explain that your withdrawal, which was processed last week, had been returned by the processor with an "Account Unknown" error. Whilst this has obviously caused some frustration on your end, it is unfortunately something outside of our control. Our understanding is that you have subsequently accepted the reasoning as legitimate, and have already enjoyed the small token of our appreciation for your patience throughout.
To confirm, your withdrawal has now been successfully processed to your updated banking details, and should be with you within the regular payment time frames.
Kind regards,
Lucky247 Casino

Dear @django,
Did you get your funds? Is this complaint resolved?

Dear @django,
Is this complaint resolved? It's a common practice when you submit a complaint to inform us is this issue resolved or not.Thank you.
Lucky247 Casino Complaints
- 56 of 69 resolved
- 2 days avg response
- 1 week avg complaint life
- 1,485 USD avg amount
-
Unresolved
Lucky247 Casino - Refused £416 withdrawal
£416
Unresolved
Lucky247 Casino - Refused £416 withdrawal
Hi,I won a fair amount using a bonus at this casino. Then went to withdraw and was told that I could not as there was a block on my account. I was ...
-
Unresolved
Lucky247 Casino - Payment of £4,000 delayed for well over a month now
£4,000
Unresolved
Lucky247 Casino - Payment of £4,000 delayed for well over a month now
Hi I won around £4000 at Lucky247 casino over 5 weeks ago. My account was suspended and I was asked for a number of documents. I provided these ...
-
Resolved
Lucky247 Casino - Waiting too long on remaining $9,400 withdrawal
$9,400
Resolved
Lucky247 Casino - Waiting too long on remaining $9,400 withdrawal
Hi....I have a few withdrawals from the beginning of May that total $9400 that I have been patiently waiting on. I have been contacting the online ...
-
Resolved
Lucky247 Casino - Delayed payment of $500
$500
Resolved
Lucky247 Casino - Delayed payment of $500
I'm not sure what the delay is , over a week and I keep getting excuses. I have sent all the documents and this is my second withdrawal. $500 ...
Have trouble with Lucky247 Casino?