Complaint #92 Syndicate Casino

Waiting too long for my withdrawal

By Michelle H.

5 years ago

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

Disputed Casino Syndicate Casino

Reason Delayed payment

Amount $150

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Michellehawkins,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Syndicate Casino

• Representative

5 years ago

Dear AskGamblers team,

With this response to the user’s appeal, we want to inform you that on 16th October 2020 the cashout request was reprocessed and the money was sent to the user's account. From 16th October the transaction has status “successful” and the user has received his requested cashout.

As for the delay and technical issue we want to apologize to Michelle. In that period of time, we faced a global issue from the payment provider side. There were users whose cashouts have been delayed or failed for unknown reasons. Syndicate casino team has provided those users help and support on all stages of the issue.

We managed to fix the above-mentioned issue. Our users can surely count on our professional support if something similar happens again.

Best regards,

Syndicate casino team

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per Syndicate Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Syndicate Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $746

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Syndicate Casino Complaints

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My bank statement was rejected without giving reasons

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

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My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

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€2,100

Verification too long

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

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Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

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Delaying Payment and removing skrill

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

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I deposited $100 via Neosurf 48 hours ago. I have sent screenshots of the voucher that I used and also the proof from Neosurf that the money went into Syndicates account. The funds have not been deposited to my account as yet.. I have told Syndicate how to contact Neosurf to get the proof of deposit but they are not interested and tell me that they are investigating the matter. It is not good enough to just keep customers waiting this long. If I can contact Neosurf and find out who the money was paid to then so can Syndicate! Bad customer relations.

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Troubles requesting a withdrawal

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When I seek help on chat or email they seem to think I am attempting to withdraw via bank transfer but I am not (see screengrabs attached).

I am at a stalemate now. I deposited with skrill and wish to withdraw with skrill and the email does not seem to accept I have never attempted to use a bank transfer? So they advice they are giving me is not relevant and I am currently stuck in this endless loop with the casino where they are giving me irrelevant information.

Please can askgamblers help mediate this so we can get this issue resolved.

Thank you.

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Delayed Withdrawal

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It is now the 15/12 and I am still getting the same stock standard responses that the relevant department is working on it......not getting anywhere
'

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They can't give me even a rough estimate of when I will know why the issue even is, after telling me that I would hear between 3-8 hours they then called me and told me that my money is being held by the payment provider and the lady on the phone 'gemma' told me she doesn't even know who the payment provider is only the billing department does so they're VIP MANAGER who can't do anything to help or can't see anything

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