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Syndicate Casino - Verification too long

RESOLVED

Complaint Info

Disputed casino

Syndicate Casino
Christakos48 Cyprus
Posted on October 17, 2023

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

AskGamblers
Posted on October 19, 2023

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Christakos48 Cyprus
Posted on October 19, 2023

I still waiting , I sent my documents again they approved it , I made withdrawal with neteller but I still waiting to get paid

Posted on October 20, 2023

Dear CHRISTAKOS48,

To resolve the issue with your verification, we require you to upload a screenshot of your Neteller account that clearly shows the following information in a single image:

-Your email address associated with the Neteller account.
-Your full name, as it appears on your Neteller account.
-Your deposit or transaction history, displaying relevant information.

Please ensure that all this information is visible in a single screenshot. Once you have captured the necessary details, kindly upload the updated image through the verification tab.

If you have any further questions or need assistance with the verification process, please do not hesitate to contact our customer support team for additional guidance.

Christakos48 Cyprus
Posted on October 20, 2023

I sent it, check it please . It takes too long

Christakos48 Cyprus
Posted on October 22, 2023

Still nothing , still pending , askgamblers I think they try to close my account , they will reject it again until they block my account , all the other casinos accept the photos only this casino find problems

AskGamblers
Posted on October 23, 2023

Dear Syndicate Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on October 25, 2023

Dear ASKGAMBLERS,

CHRISTAKOS48 uploaded Neteller statement for verification, but it was edited with graphic software. We've requested the original document. Today, further documents were uploaded and they are now pending by our responsible department.

Christakos48 Cyprus
Posted on October 25, 2023

After I send you the original and declined again , now I send you pdf I hope to be ok

Christakos48 Cyprus
Posted on October 27, 2023

Finally fixed , thanks

AskGamblers
Posted on October 27, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.