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Lucky247 Casino - Supplied all required information, but still no payment

UNRESOLVED
Complaint Info
Disputed casino Lucky247 Casino
Reason Verification issues
Inactive user
Posted on June 15, 2015

I won some money on this website a few weeks ago and decided to withdraw my winnings to find out id need to go through a verification process.

I submitted a picture of my passport, a utility bill and a bank statement, which I thought was a lot of information to be honest but I did it anyway. a day later I get a email telling me that they do not accept online statements. so I got a regular statement and took a picture of that. and re-sent it off for verification. soon as it was sent I got a confirmation email stating they had received it and would be in touch soon for a courtesy call.

So I waited and didn't get no call, just a email telling me that the money is now back on my Lucky 247 account. and to top things off, I can't even log back in either.

I have submitted a'lot of sensitive information here and put my self at risk, I think it's unfair for customers to provided such information just to then find out that there money is now back on there gambling account and you have to re-do the whole process again. it also doesn't help when you can't even log back in.

Not Happy, this needs resolving!.

Posted on June 10, 2015

Hi there,

Thank you for your recent post.

Kindly provide us with your account details to investigate your query.

Regards,

Lucky247 Casino

Inactive user
Posted on June 10, 2015

where do you want me to post my account details?

AskGamblers
Posted on June 11, 2015

We send necessary information to the casino.

Inactive user
Posted on June 11, 2015

I understand that but do I write them here as everyone will see them?

my user name is chaduk if that helps

AskGamblers
Posted on June 15, 2015

Any news?

Inactive user
Posted on June 15, 2015

my username is chaduk

Inactive user
Posted on June 15, 2015

can everyone see my personal details written here?

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