I opened a new SuperCasino account 2 weeks ago as it was an attractive deal and I was after a new casino home. Deposited 7 times and fulfilled all bonus requirements, and had a win of £1240, which I subsequently asked to Withdrawl on Saturday 28th June 2014. This is where the fun begins, the next day I was asked to sent a copy of passport/recent bill and a copy of the front and back of the payment cards used to deposit, which is pretty standard for most casinos these days. I did this and was told that it would be authorised in 3 days and then another 5 days to reach bank account. I went to log into my account on Friday 4th July and found it had been frozen out and to contact customer care. I did this on the Saturday via email. Despite emailing them daily since, I've had not one single acknowledgement of the Withdrawls bar one email asking when I sent the documents on Saturday. I've heard nothing since and the account remains frozen so I can't even play with them, not that I'm likely too in future after this sorry affair.
User: Bungle231705 for anyone who views this from SuperCasino.