Super Casino have not paid me £1380 since March this year. I have sent them alot of documentation including a picture of me with a newspaper, me with my ID and my neteller transactions. Whenever I contact them they do not give me a clear answer about whether I will be paid, they say the management is reviewing. I have grown impatient so have decided to make a complaint against them.
Disputed casino | Super Casino | |
Reason | Delayed payment | |
Amount | £ 1380 |
Hi,
We can confirm that the player has had to provide some verification documents in relation to his account. At present his account is under review by our management team. We hope that this review will be completed soon, however we cannot give a definite date.
We do appreciate the player's patience and can confirm that we will keep the thread updated once we have any news.
Kind Regards,
SuperCasino
Do you have idea how long the review will take. I feel like I have been patient and would like to eb paid my winnings pls.
We are still looking into this and will update this thread as soon as possible.
Kind regards,
SuperCasino
The player's account is still being reviewed. We will update this thread as soon as possible.
Kind Regards,
SuperCasino

Any news?
The player's account is still being reviewed. We will provide an update when we have one. We hope this to be on Monday next week.
Kind Regards,
SuperCasino

Any development?
I have still not heard anything from them. They said monday but is now tuesday and still nothing.
Unfortunately we are still waiting for a final decision. We will keep the thread updated when we have one.
Kind Regards,
SuperCasino

Complaint will be unresolved until we get information from a casino management that investigation is finished.
Super Casino Complaints
- 55 of 62 resolved
- 2 days avg response
- 1 week avg complaint life
- 3,288 USD avg amount
-
Resolved
Super Casino - Stalling payout of £12,095
£12,095
Resolved
Super Casino - Stalling payout of £12,095
Dear Askgamblers. I hope you can help with my issue.On 04/10/2018 I deposited to supercasino the sum of £200 and was offered £200. I was lucky ...
-
Resolved
Super Casino - Delayed Payment due to Prolonged Verification
£4,432
Resolved
Super Casino - Delayed Payment due to Prolonged Verification
I created my account in 2012. At the time, I went through a simple verification process of providing ID and evidence of the cards used to deposit. I ...
-
Resolved
Super Casino - Delayed account verification process
£1,300
Resolved
Super Casino - Delayed account verification process
Hi can u help please? I've had a account with super casino a number of years now, I deposited a few payments in the last week or so and when I went to ...
-
Resolved
Super Casino - Giving me hard time with account verification
£500
Resolved
Super Casino - Giving me hard time with account verification
Hi can u help please? I recently opened an account with super casino , I deposited a few payments in this month and when I went to withdraw winnings ...
Have trouble with Super Casino?