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SpinUp Casino - Does not pay on time

Posted on April 30, 2019

I play in a casino for a long time Made a lot of deposits. I ordered the deposit of funds and passed the full verification of documents. It took more than 2 weeks. But when I ordered a withdrawal for the first time, the manager informed me that all other withdrawals would be processed faster. After a few deposits, I became a VIP player. The manager contacted me and said that now, since I am a VIP player, my withdrawals will have an advantage.

21.04 I ordered a withdrawal of 850 euros. I immediately contacted the manager and he assured me that I would receive my winnings in 5 days. After 3 days I contacted the support and asked me to specify when I would receive my withdrawal. - He told me that the findings occur within 5 days. I clarified that I was a VIP player and I was promised accelerated conclusions - to which I received no answer. After 5 days, I still have not received a withdrawal, and to the question in the chat when I get the money and why I did not receive it within 5 days - I was told to wait, it will be paid soon. Another time has passed - my money never came to me. I worry about my withdrawal, and I also want to warn other players who are counting on the casino to adhere to its own rules and conditions.

Posted on May 9, 2019

This complaint has been reopened as per SpinUp Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 9, 2019

I received money in the amount of 420 euros. Another 430 had to be canceled, since the maximum winnings from the bonus cannot exceed * 20
Thank. Worthy casino, but very long withdrawal processing
Expect new withdrawal. I hope I do not have to wait for him for more than 2 weeks, as last time ...

Posted on May 9, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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