I play in a casino for a long time Made a lot of deposits. I ordered the deposit of funds and passed the full verification of documents. It took more than 2 weeks. But when I ordered a withdrawal for the first time, the manager informed me that all other withdrawals would be processed faster. After a few deposits, I became a VIP player. The manager contacted me and said that now, since I am a VIP player, my withdrawals will have an advantage.
21.04 I ordered a withdrawal of 850 euros. I immediately contacted the manager and he assured me that I would receive my winnings in 5 days. After 3 days I contacted the support and asked me to specify when I would receive my withdrawal. - He told me that the findings occur within 5 days. I clarified that I was a VIP player and I was promised accelerated conclusions - to which I received no answer. After 5 days, I still have not received a withdrawal, and to the question in the chat when I get the money and why I did not receive it within 5 days - I was told to wait, it will be paid soon. Another time has passed - my money never came to me. I worry about my withdrawal, and I also want to warn other players who are counting on the casino to adhere to its own rules and conditions.