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SpinUp Casino - Delayed payment and verification problems, chat don't seem to help

RESOLVED
Complaint Info
Disputed casino SpinUp Casino
Reason Delayed payment
Amount € 200
Posted on April 29, 2019

I've been depositing at this casino for a while and recently won 200 euros (. I've sent my documents for verification at least times through email and chat. I've had no communication from SpinUp and had to speak to staff on chat to see if the verification has been accepted. I've played at many casinos over the years and never had a problem verifying my identity. I've provided my bank account details including IBAN and don't feel like I'm getting anywhere with getting my withdrawal processed. I also sent an email to support email address asking for my account to be closed about 5 days ago and I've yet to receive even an acknowledgement. I've attached a screenshot from my last conversation today where the chat agent just left me waiting until my phone ran out of battery earlier today.

Posted on April 29, 2019

I'd like to close this complaint as I have finally received my withdrawal. I spoke to several agents on chat and the last one told me exactly what I needed to do. I will add that the customer service on this site leaves something to be desired but got now this has been resolved.

AskGamblers
Posted on April 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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