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SpinUp Casino - Delayed €3,000 payment

RESOLVED
Complaint Info
Disputed casino SpinUp Casino
Reason Delayed payment
Amount € 2392.32
Monkey1278 United Kingdom Message
Posted on April 5, 2019

I have sent all identification and bank statements.

They asked asked for BIC and IBAN which I have provided.

I have been told that my name cannot be seen clearly on my bank statement which is untrue. I am paperless with my bank so have screenshot all my details.

I am owed €3000. Please help.

I had the same issue with bronzecasino that you helped sort out for me.

I have contacted Mr Chambers at Chambers Law (who has something to do with Ubiquin).

Posted on April 7, 2019

Dear MONKEY1278

Thank you for bringing this matter to our attention.

We have investigated your concerns and found that the documents verification were completed on the 5th of April 2019 and you have received a notification from the Verification Team.

We wish you all the best.

Kind regards

SPINUP CASINO

Monkey1278 United Kingdom Message
Posted on April 7, 2019

When will I receive my payment then please?

Posted on April 8, 2019

Dear MONKEY1278

Thank you for your patience. Your withdrawal request has been processed for immediate approval and payment.

Further, according to our Bonus Terms and Conditions, the maximum cash-out a player can make when the player receives a deposit bonus is x 20 of the deposit in played (source of winnings) plus the non-lost deposit.

Please be advised that you will receive 2392.32 EUR.

If you need further assistance, please do not hesitate to come to the Casino’s Live Chat.

Kind regards

SPINUP CASINO

AskGamblers
Posted on April 12, 2019

Dear @Monkey1278,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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