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Spin Samurai Casino - Have not received my tournament win

RESOLVED

Complaint Info

Disputed casino

Spin Samurai Casino

Reason

Other

Amount

zł 460

majdan95 Poland
Posted on March 21, 2022

I won 460 PLN in the daily drops & wins tournament on 11/02/22, I should get the win in the next working day, I reported the case and it's been over a month and no any information, when I remind about my case, I hear all the time no feedback from provider, the casino staff initially approached me as a trickster in my feeling. They can not verify my win, although I have screens with a win and I played with them all night there is a story that agrees with the game, date and time the stake of my win with the screen

Posted on March 22, 2022

Hello MAJDAN95,

Thanks for taking the time to let us know about your experience!
We'd firstly like to offer our sincerest apologies here for this inconvenience.
For us to better understand what happened, we will be asking you for information about your account (ie. registered email address).
You can be assured that we will look into resolving your concern with utmost diligence.

Looking forward to receiving your reply!

Sincerely,
Spin Samurai Management

AskGamblers
Posted on March 22, 2022

Dear Spin Samurai Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

majdan95 Poland
Posted on March 22, 2022

I receive now my win ~ resolved thanks

AskGamblers
Posted on March 26, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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