I have been a very loyal member to super casino channel 5. I have been with them for over 2 years now. I am also there VIP member.
First Complaint is regarding many errors on different occasions with the roulette wheel, I have also contacted my account manager regarding these problems but he is refusing to provide any sort of compensation. I have made a formal complaint about 7 errors I have faced with this online casino this year which has strongly impacted to a bad loss towards me on this online casino. But my account manager did not even bother to look into these errors and instead sent me rubbish terms and conditions.
there is a massive error where sometimes where the ball lands on the wheel that number does not show on screen and a different number appears. Secondly in busy periods the server should be fixed as when I try to place a bet it would say 'general system error' 'cannot place bet' this really destroys the players game play. only this year these problems have created every bad experience to play at super casino last year was completely fine ever had these faults.
I have had excellent VIP customer support from my previous account managers like Ria moor and Ayca, who gave me 24/7 support.
Unfortunately, my new account manager never ever picks up my calls from 9-5pm working hours when needed for support.
I have asked for a compensation of £1500 for 7 roulette errors which have occurred from December 2014 until now. I would not go into further detail unless as I have already sent a very long e-mail to mr james who said he will revert back to me in april and its now MAY. Mr James has still not got back to me, i am still waiting for response. I have spent over £150,000 with this casino over the 2 years and i will like i am being treated like absolute shit in this stage even though I am a valued VIP?
please get back to me with how much compansation or goodwill gesture you will be providing me its a real shame i had to take a step with a third party to get in touch with you guys.