I redeemed a $100 Free chip when I signed up for Pamper Casino. I fulfilled the $4000 play through and requested a withdrawal on Christmas. The next day I received an email requesting a copy of my ID and a bill with my address on it. I faxed the documents within an hour of email and replied to the ticket already created. I asked for a confirmation of documents received.
I have called in twice and made additions to the ticket that was created and still no response. I just want to receive the withdrawal and be able to deposit real money into my casino account. I just would think the Casino would want to show a new customer how fast they respond to questions and make them feel comfortable depositing money. I hate being ignored. What's the point of offering a free chip, slow paying, and not letting someone deposit real money into their account until the account is cleared?