Ag Awards

Dunder Casino -Slow anti money laundering process

kwoody1664 Spain
Posted on April 30, 2018

I have had an account for a few months and gone through the initial verification checks. During the last week i have won from a few deposits (ranging from £100 to £1000) around £8000, which has left me up ober the course of playing . Last thursday (the 19th of April 2018) i get the anti laundering email which i respond to on the Friday providing copies of my wage information and means of gambling. After numerous chats with there online help centre (who are all lovely but sadly unable to help) i get told that my wage didnt account for how much i played, so i explained that winning over the last month within the casino had allowed me to gamble (my withdrawl to deposit ration is positive) and also i had savings from working the last 10 years. I have since forwarded a copy of my savings account as additional information to prove that. Since that point (wednesday the 25th) i have had no luck with either the help centre or via email. i just keep getting told i need to wait for the checks to be verified but they have no idea of the date (although promising 24 hours several times). I have also not had a single response via email to regarding updates if they need aditional information or why they have kept my withdrawls pending for over 8 days. I would also like to point out that this information request is not in their terms and conditions, i do however realise it is probably necessary but the speed of which they are handling it is slightly concerning.

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