Winnings voided with a ridiculous reason

Thank you for your assistance in this matter Peter. This matter has now been resolved.


Daniel

Hi Peter,

A resolution of this matter would be good.

I propose 2 resolutions for your consideration. Firstly, Slotsplus Casino refunds all deposits made by myself and i close my account. This figure is well below the $500 i won fair and square. Or secondly, the 500 dollars less the bonus amount($50) is returned to my account where i will still have to make the wagering up to the ridiculous 100x requirement for Australian players. We both know how unlikely it is that i'll make the wagering and have funds left in my account. But it's just principle to me now. I just don't see how i can do nothing wrong, simply claim a bonus i was personally invited to by the casino, then just have your casino take the money from my account, then deliberately waste my time on chat, and think they don't even have to answer my emails after taking my funds.


Daniel

Hello Daniel,

I see the attachment, above. I trust that you, too, can see it now.
I am working on a resolution for you.

Regards,
Peter

Hello Peter,

No the attachment didn't work, nor did it work the second time you tried to send it. im very interested to see this, and find it suspect that the invite disappeared from my casino messages at the same time you took the funds out of my account.

You actually misquoted me, you left the beginning of my quote out which said "The facts are the bonus invitation was sent through to my messages section of the casino. It was also advertised all over my casino screen for days". I was just stating it was also over my casino screen, that wasn't the relevant part, the fact i was personally invited by message is actually the important factor.

So what you're saying is your casino personally invites players to bonuses through their messages that they aren't allowed to claim, and then just simply take the funds from their account if they win? This sounds like a great way to avoid paying out winnings to me.

Your message reads like i should be thankful to have my deposit returned lol. The deposit amount is already in my account, so i don't see this as a resolution at all.

Your casino has a duty of care as well Peter. You shouldn't be personally inviting players to bonuses they aren't allowed to claim, this is misleading. Furthermore, you obviously have a poor coupon redeeming system if you can't make coupon codes only work for players who actually qualify for the bonus. Discriminating against certain countries yet personally inviting them to claim the bonuses and allowing the coupon codes to be redeemed just isn't good enough in my opinion.

I see Askgamblers as an advocate for fairness, which is very important in this industry when casinos like yours seem to think they govern themselves. And considering not only does your casino blatantly discriminate against players from certain countries, but it also tricks these same players into thinking they can claim bonuses and allows them to claim these bonuses then just takes any winnings, i fail to see how you are an accredited casino.

I await receipt of the attachment you spoke of.


Daniel