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Casino Complaints

Delaying payment beyond advertised payout time-frames

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By jreckoning
10 years ago
Message on forum
I have put in numerous requests for withdrawals and have received very little help despite e-mailing and chatting. Finance says they would be process them in a couple of days but it has been a week and well past the 7-12 days on this site for banking information. I don't understand why it is taking so long as every other casino I have played with has paid out fairly and much quicker.
The wins are all legitimate I had deposited many times without taking bonuses.
2746891
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:25:30 PM
Auto Split Txn of 2000 USD
2746890
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:25:30 PM
Auto Split Txn of 2000 USD
2746880
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:23:49 PM
Auto Split Txn of 2000 USD
2746879
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:23:49 PM
Auto Split Txn of 2000 USD
2746872
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:22:38 PM
Auto Split Txn of 2000 USD
2746871
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:22:38 PM
Auto Split Txn of 2000 USD
2746866
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:21:34 PM
Auto Split Txn of 2000 USD
2746865
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:21:34 PM
Auto Split Txn of 2000 USD
2746853
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:19:40 PM
Auto Split Txn of 2000 USD
2746852
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:19:40 PM
Auto Split Txn of 2000 USD
2746845
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:18:46 PM
Auto Split Txn of 2000 USD
2746844
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:18:46 PM
Auto Split Txn of 2000 USD
2746835
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:16:47 PM
Auto Split Txn of 2000 USD
2746834
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/15/2016
12:16:47 PM
Auto Split Txn of 2000 USD
2735349
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/9/2016
1:41:15 PM
Auto Split Txn of 2000 USD
2735348
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/9/2016
1:41:15 PM
Auto Split Txn of 2000 USD
2732434
Requested 500.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:31:10 PM
Auto Split Txn of 2500 USD
2732433
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:31:09 PM
Auto Split Txn of 2500 USD
2732432
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:31:09 PM
Auto Split Txn of 2500 USD
2732431
Requested 500.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:29:25 PM
Auto Split Txn of 2500 USD
2732430
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:29:25 PM
Auto Split Txn of 2500 USD
2732429
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:29:24 PM
Auto Split Txn of 2500 USD
2732425
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:27:12 PM
Auto Split Txn of 2500 USD
2732424
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:27:12 PM
Auto Split Txn of 2500 USD
2732421
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:25:17 PM
Auto Split Txn of 2500 USD
2732420
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:25:16 PM
Auto Split Txn of 2500 USD
2732413
Requested 1,000.00 USD Direct Payout via ACH 124003116:10****0572 2/7/2016
3:22:57 PM
Disputed Casino Slots Plus Casino
Reason Delayed payment
Amount $26000

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Pllease close the complaint. SlotsPlus came through with the second and third payment so they kept their word!
User name loyalty-level-2
Still waiting for second payment.
User name loyalty-level-2
Still waiting.

Slots Plus Casino Complaint Stats

Resolved 20 / 49
Avg. Amount $2,279
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

Slots Plus Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 17 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Screenshot

Slots Plus Casino Complaints

See all complaints for this casino
Withdrawal timeframe inaccurate

The website states that processing times could take up to two weeks, but it has been longer and the only answer I ever receive is that I should be patient because they are waiting on their third party payment processor. All verification documents were submitted and I was told that my payout request was approved, but in my account history it still states that my payout status is on request. Also the sticky bonus amount was already approved and taken from my account which I would think should be done after processing entire payout request.

Status unsolved Unresolved
Another slow payout from Slots Plus
I have requested a payout almost a week ago and again they keep telling me they have no clue when my payment will actually be processed. They have confirmed that my account is fully verified (I just did a cash out on December 31st) but my last two withdrawls took a month and the first one took almost 3 months. They advertise a payout speed of 5-7 days. They have never even gotten close to that mark. I am waiting on a $900 cash out via direct deposit. I have already received the email saying my withdrawl is approved and they are waiting on their payment provider to send it, but it always takes at least a month.

Thank you!
Status unsolved Unresolved
$900
Waiting for my payout
I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with Juan from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.
Status solved Resolved
$950
Withdrawal is taking too long to process
I claimed a bonus which has a maximum withdrawal of $125 and complete the wagering requirements. But the minimum withdrawal on the cashier is $150 so I contacted support to ask how to withdraw my earning. The agent told me that I need to deposit $25 to withdraw my winnings so I deposited $25 via bitcoin then I requested a withdrawal last Nov 18, 2019 and until now i haven't received it. Please Help.
Status unsolved Unresolved
$150
Wrong information and delayed payment
I originally asked if I need to submit documents in October 26, 2019. The representative didn't answer. I was simply told to submit the withdrawal request. This of course was my mistake, I should have known better. All online casinos require identity verification. After a week I followed up and was told to submit documents. I promptly submitted them.
I then was told it would be 5-7 days. I specifically asked if everything was in order several times. I was told yes. Since then I got a notification that my payment was declined because I didn't remove the bonus funds. No problem but I should have been told when I asked if everything was done properly on my end. They said it was fixed but there was a security issue. I checked with security three times and they said I was fully verified. I keep asking if it will be another 5-7 business days. No one answers me, they simply say they are waiting for confirmation from their payment processor to determine when their payments will be batched. Still no payment. I have screenshots of everything I was told. There is still no resolution or real answers
Status unsolved Unresolved
$256
Have not received funds yet
I submitted a withdrawal for $540.00, it has been 2 weeks and I have not received my payment yet. So I’m hoping if I post here It will possibly speed up the process. I was told that I will receive my payment the next time they do a batch deposit, but I would like to know when that will be? Thank you.
Status solved Resolved
$540
Still waiting on a withdrawal which has been approved 2 weeks ago
Still have not received my withdrawl. It was approved almost 2 weeks ago and they keep saying they are behind on their processing. They have sent me all of the paper work saying that my withdrawl request is approved for $490 and at that time they said 3-5 days I will have my money. Now they keep saying that they are behind and they are trying to get it done asap. I feel like I'm getting thr run around. I have deposited and lost a lot of money on this sit and expect to get paid the one time I won. I will close this complaint when I get my money.
Status solved Resolved
$490
Can’t get paid
I keep asking when I’m going to get paid the 3,800.00 they owe me only to be told it’s with finance and should be soon. I’ve been waiting for over 2 months. They even called me to verify my information a week ago and I asked again when I’m getting paid only to be told soon. Why can’t someone do something about these casinos that take your money in ten seconds or less but take forever to pay when you win.
Status solved Resolved
$3,800
Unfairly decreased my $2,500 withdrawal to only $500
After depositing and playing with $100 I actually won $2500. I was very happy as I never have any luck with gambling online. I submitted my request for the withdrawal and completed all verifying stages. I was then told I can only withdraw $500 of my winnings as you can only withdraw 5 times the amount of the deposit. I am struggling to accept this as on depositing funds this was not mentioned. Is there a way for this to resolved as it seems grossly unfair.
Status unsolved Unresolved
$2,500
$2,100 payout not received
After completing the wagering requirements on a match deposit bonus, I submitted a withdrawal request for $2100 on the 12th of April 2018. According to their website, withdrawals take up to 2 weeks to process, it has been longer than that now and I haven't received my withdrawal or any correspondence from Slots Plus. Please resolve this issue
Status unsolved Unresolved
$2,100
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