Pending for weeks $400 withdrawal
I have made close to 20 deposits at the casino and had never requested a payout until March 28th. Immediately I submitted all the relevant documents and was told that everything was readable and validated. I have contacted them three times and have been told a different story every time as to when it would be processed. My withdrawal is still in the pending stage after 22 days and has not budged since the initial request. I have been told twice that it would start processing within a day or two and nothing has happened. They have taken all my deposits with no issue but the one time I try a payout I am disappointed that it hasn't even budged from pending.
Slots Plus Casino Complaint Stats
Resolved
20 / 49
Avg. Amount
$2,279
Avg. Complaint Duration
10 days
Avg. Response Time
3 days
Slots Plus Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 17 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.