On the 7/4/2015 I was playing the new Play N go slot called "Tower Quest" on the Mobilbet site. After playing for a while I noticed that quite often (not all the time) that my wins on a particular spin were not being added to my credit balance. An error message kept coming up and every time the message came up, the wins were not credited. I started paying closer attention to it. One particular spin, which I chose to select the 5 free games x 3 option on the right of the screen using the red power meter, I won $21 in total. The $21 was not added and that was the final straw. All in all, I believe around $60 was not credited to my account.
I contacted live chat immediately, and was told by the very rude staff member that there was no problem and I was not correct. I then asked for my game history (as this info was not available to me at all) and was told it would be emailed to me. Already, as far as I am concerned this is a breach of the law as all other sites readily have this information available to players. I asked why it was not available and was told "because it can be manipulated"..
I then received an email a few hours later from them at Wednesday, 8 April 2015 2:36:37 AM, with what they allege was my play history. In NO way was it correct and accurate and all the wins that were not credited were not even on here - so, so many games were missing. I then got on chat again and spoke with Emma. She was nice and decent and admitted there was a problem and it was being looked into. I also noticed at this point, they had removed the game from their site and it remains gone even as at now. At least she admitted there was a major problem. I emailed them again, asking for a response and my money back.
Since then, 3 days have passed and besides an automated email response, they have totally ignore d me, not given me my money back and continue to do nothing about it. Every day I have been on chat following it up - 3 days in a row - and nothing at all has been done. They just keep ignoring me, not responding at all and most importantly not giving me my money back I was cheated out off.
This is without doubt the worst experience I have ever had playing on line. Their service is a disgrace, their system is clearly broke in regards to this slot and 3 days later I have not even had one email from them besides the automated response. On chat they just say they are "investigating" and will not take me seriously hence I taking it further. Accidents and errors occur and I understand that but they are doing NOTHING to fix this and ultimately have not given me back my money. Further, they send me a completely incorrect history which must be illegal in itself.
As I have explained to them, at a minimum I want my cash I was cheated out of back however they simply do nothing.
I am hoping they will take me seriously now and I seek your help and assistance in getting this resolved