Complaint #8 King Billy Casino

Allowed self exclusion cancellation

By Cheecky

9 years ago

I have self excluded myself from this casino for a 6 month period. Contacted them to cancel and they allowed it via email. This is against the law. Reputable Casionos like Trada Casino wont even allow me to contact them after self exclusion. They had no problem in cancellation. After spending about R20 000 at this casino I managed to request a payout of R1000 and R1000. They contacted me telling ne cashout declined bit will work out something to have the cashout done. Never had a problem with Trada Casino regarding any cashouts. This was done with no problem. I logged into my account only to find out that one of my R1000 withdrawls was automatically recall into my casino account. I then played and lost so I recall the other R1000 and lost as well. This I will definitely say is a catch from the casino as they know how gamblers mind is working and they knew I was going to play it back. The RTP is definitely not according to what it is supposed to be. At one stage Ive played R5000 without any free spins on Victorious.

They know why people self exclude themselves and they dont respect the responsible gambling that the are supposed to honour according to their site.

Please this needs to be taken serious as I know what they did was wrong.

I want all deposites made after self exclusion to be paid back to me.

How can they let you deposit almost R20000 and then have a problem with cashout

How can they cancel a self exclusion and still welcome you back. This is not responsible gambling
Gerina

Disputed Casino King Billy Casino

Reason Refund declined

Amount R2000

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inactive user

9 years ago

All been sorted. Thank you so much Anna for your support and excellent customer service. I will definitely recommend your casino and if anyone has a problem just ask to speak to Anna.

Thumbs up and thank you once again.
King Billy Casino for Cheecky!!

King Billy Casino Complaint Stats

Resolved 45 / 46

Avg. Amount $1,283

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

King Billy Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 23 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 7 days.

King Billy Casino Complaints

See all complaints for this casino

King Billy Casino Withdrawal Rejected Despite Verification

I am requesting payment of my outstanding CAD $1,056.32 balance following repeated unsuccessful withdrawals from King Billy Casino despite providing the verification documents requested by its support team.

On April 9, 2026, King Billy notified me that my withdrawal had been canceled due to a technical issue. On April 10, I contacted support explaining that my identity documents had been approved but I still could not withdraw. Support initially suggested a different payment method or an additional cryptocurrency deposit and proof of that deposit. I followed their instructions and provided Trust Wallet, blockchain transaction and King Billy deposit screenshots.

On April 12, support stated that my uploaded documents did not match the wallet address from which I had deposited. On August 11, after another rejected withdrawal, I asked support to identify the mismatched address. On August 17, I pointed out that King Billy's website indicated its Litecoin deposit addresses had changed, which appeared relevant to the mismatch. I submitted further screenshots and repeatedly asked how I should proceed.

On September 20, I supplied a blockchain transaction receipt for the relevant Litecoin deposit. On October 6, I confirmed that I had uploaded the requested receipt to the Payment section of my verification page. I have made repeated good-faith attempts to meet the casino's requirements, but the withdrawal issue has remained unresolved in the correspondence.

I ask King Billy to review the original blockchain evidence and its historical deposit-address records, clearly identify any remaining verification requirement, and process my legitimate withdrawable balance without further unnecessary delay. I can provide my complete chronological Gmail correspondence and supporting screenshots. The outstanding amount I am seeking to withdraw is CAD $1,056.32.

31h left

$1,056

Delayed payment and excuses

Title: King Billy Casino - Account Disabled After Win & Withdrawal Stall

I am filing this complaint regarding a withheld withdrawal and the subsequent disabling of my account at King Billy Casino. My account is fully verified, and I have provided all requested documentation, yet the casino is refusing to process my payment.

Every attempt to resolve this through support has been met with empty platitudes from an agent named "Alice," who repeatedly claims to be "happy to assist" while providing zero actual progress or timelines. Worse, the casino has now disabled my account access and blocked me from live chat, effectively cutting off my ability to advocate for my funds.

Details:
- Account Status: Fully Verified
- Issue: Unpaid Winnings / Withdrawal Delay
- Interaction: Support (Alice) provides constant excuses and my account is disabled so I can not use the live chat.

I have followed every rule and met every requirement. There is no legitimate reason for my funds to be withheld or for my account to be restricted.

It’s been a whole week now

Unresolved

$450

Withdraw Decline every time

I am writing to express my concern and seek clarification regarding the recent decline of my withdrawal request.

I have made deposits into my King Billy account from a source that is clearly verified within my Skrill verification menu. In My Skrill account which is clearly displays my name and address and even Payment address , I also submit my Document which was used for a deposit made on September 19, 2024. I have also previously provided documentation to further confirm this information.

Despite this, my recent withdrawal request has been canceled. I am confused as to why this has occurred, especially since the deposit source is verified and the details match my Skrill account information.

Could you please investigate this matter urgently and provide a detailed explanation for the withdrawal decline? I would also appreciate guidance on the necessary steps to resolve this issue and successfully process my withdrawal.

Thank you for your time and attention to this. I look forward to your prompt response and resolution.

Resolved

$60

Withdrawal delayed 9500 NKR with King Billy

Hi, i deposit 800.- nkr , i got the deposit bonus, played and won in total 9500.- NKR, after i had played away the bonus money to 0.-
It says money to withdraw, 9500.-
They then started a long process with my Revolut card, couldent approve and so on. Finaly after 3 days and countless emails, i finnaly got the approval.
Allternative withdreawl was, banktransfer, visa, bitcoin, etherium. I tryed visa, declaind, tryed banktransfer, declained, tryed etherium and bitcoin, declained. Got aswar from billy casino, try mastercard, i dont have mastercard, they have also removed visa as an allternativ, that happend today. Now all i get from support is, try another method. I have responded and confirmed every time they ask, but they stil decline

Resolved

kr9,500

The usual 2 hours withdrawal takes now 11 days

Hey everyone,

Let's cut to the chase here:

Requested a bank transfer withdrawal, which usually took 2 hours from request to the funds appearing in my bank account (no matter the day/time) at Kingbilly.

Now it's 11 days and I'm only being told to be patient or that the payment provider's at fault.

I made 2 withdrawals within the past few days, also via bank transfer at other Casinos, funds arrived immediately.

Support is not helping or straight out ignoring me.

Contacted my VIP manager, who is also ignoring me.

Best,

Potatohead

Resolved

Every time I make a deposit it stucks

I have made a deposit in King Billy casino of 1002 inr but in transaction it's showing it's rejected, but on my side it was successful one.

I have seen this problem third time in my last four deposit, someone wants to play that's why he makes a deposit and worst thing is that I get to play after wait of days.

Plz help me. Seems King Billy is also being like other casinos and it's now breaking my trust on this casino also.

Resolved

₹1,002

I am again having the same problem with the deposit

I had made a deposit of 1002, and the deposit didn't came.

Last time I made a deposit and it came after 8 days. Another deposit and the same problem, and they are telling me a ticket has been created.

If in a casino player gets his every deposit stuck what should he do? You people are giving the money, but the money is stuck for so many days.

Resolved

₹1,002

Deposit pending since 28

I had made a deposit of 1002 in King Billy casino on 28 October and till today 1 Nov I haven't got any update. They just emailed me once and asked for utr number which I had provided them earlier also in there chat and when they asked utr number in email I provided them with the number along with my bank statement. And till now no response.

Resolved

₹1,002

Deposit not come on King Billy account

I had made a deposit of 10000 on 11 of October 2023 and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

The guys in chat are just telling me to wait. And when I ask them how much time does it usually take, they just tell me that they can't tell me how much time it will take just wait. At least I must be knowing that how much maximum time does it take. I'm providing many times my banks debit slip.

Resolved

₹10,000

Withdrawal declined due to claimed card issues

Hello dear AskGamblers

Since August 2nd I've tried to make a withdrawal of 600 USD from King Billy Casino.

They've declined all the way saying that they have "card withdrawal issues". From multiple chats with their agents, they've said that I should use Bank Transfer or Skrill, which my account is not eligible for. So my money is stuck.

Three days ago, they told me that they were "in the middle" of fixing the card issue. Now, today, card withdrawal is not an option. So my money is basically stuck and I can't get them to fix the problem.

It is now August 9., and they keep declining the withdrawal.

I look forward to hearing from you.

Sincerely

Resolved

$610