Complaint #343
King Billy Casino
King Billy Casino Withdrawal Rejected Despite Verification
10 hours ago
I am requesting payment of my outstanding CAD $1,056.32 balance following repeated unsuccessful withdrawals from King Billy Casino despite providing the verification documents requested by its support team.
On April 9, 2026, King Billy notified me that my withdrawal had been canceled due to a technical issue. On April 10, I contacted support explaining that my identity documents had been approved but I still could not withdraw. Support initially suggested a different payment method or an additional cryptocurrency deposit and proof of that deposit. I followed their instructions and provided Trust Wallet, blockchain transaction and King Billy deposit screenshots.
On April 12, support stated that my uploaded documents did not match the wallet address from which I had deposited. On August 11, after another rejected withdrawal, I asked support to identify the mismatched address. On August 17, I pointed out that King Billy's website indicated its Litecoin deposit addresses had changed, which appeared relevant to the mismatch. I submitted further screenshots and repeatedly asked how I should proceed.
On September 20, I supplied a blockchain transaction receipt for the relevant Litecoin deposit. On October 6, I confirmed that I had uploaded the requested receipt to the Payment section of my verification page. I have made repeated good-faith attempts to meet the casino's requirements, but the withdrawal issue has remained unresolved in the correspondence.
I ask King Billy to review the original blockchain evidence and its historical deposit-address records, clearly identify any remaining verification requirement, and process my legitimate withdrawable balance without further unnecessary delay. I can provide my complete chronological Gmail correspondence and supporting screenshots. The outstanding amount I am seeking to withdraw is CAD $1,056.32.
On April 9, 2026, King Billy notified me that my withdrawal had been canceled due to a technical issue. On April 10, I contacted support explaining that my identity documents had been approved but I still could not withdraw. Support initially suggested a different payment method or an additional cryptocurrency deposit and proof of that deposit. I followed their instructions and provided Trust Wallet, blockchain transaction and King Billy deposit screenshots.
On April 12, support stated that my uploaded documents did not match the wallet address from which I had deposited. On August 11, after another rejected withdrawal, I asked support to identify the mismatched address. On August 17, I pointed out that King Billy's website indicated its Litecoin deposit addresses had changed, which appeared relevant to the mismatch. I submitted further screenshots and repeatedly asked how I should proceed.
On September 20, I supplied a blockchain transaction receipt for the relevant Litecoin deposit. On October 6, I confirmed that I had uploaded the requested receipt to the Payment section of my verification page. I have made repeated good-faith attempts to meet the casino's requirements, but the withdrawal issue has remained unresolved in the correspondence.
I ask King Billy to review the original blockchain evidence and its historical deposit-address records, clearly identify any remaining verification requirement, and process my legitimate withdrawable balance without further unnecessary delay. I can provide my complete chronological Gmail correspondence and supporting screenshots. The outstanding amount I am seeking to withdraw is CAD $1,056.32.
King Billy Casino Complaint Stats
Resolved
45 / 46
Avg. Amount
$1,283
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
King Billy Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 22 out of 23 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 7 days.
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