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King Billy Casino - Deposit pending since 28-Oct

RESOLVED

Complaint Info

Disputed casino

King Billy Casino

Amount

₹ 1002

Posted on November 1, 2023

I had made a deposit of 1002 in King Billy casino on 28 October and till today 1 Nov I haven't got any update. They just emailed me once and asked for utr number which I had provided them earlier also in there chat and when they asked utr number in email I provided them with the number along with my bank statement. And till now no response.

Posted on November 3, 2023

Dear AskGamblers,

we want to inform you that the player has contacted our Support Team and we have created a task for investigation.

If the issue is not resolved by today, we will credit, ourselves, the player with the amount of ₹1002.

Thank you,

The King Billy Team

Posted on November 3, 2023

Yesterday also the problem was not solved and the money is still not in my account

Posted on November 4, 2023

This is what reply i am getting after 8 days and also after the promise done here

Posted on November 6, 2023

Dear AskGamblers,

The player's account was credited with the amount of ₹1002 yesterday. In addition to this, the player was also given 10 Free Chips.

In light of this, we would like to have this complaint closed.

Thank you,

The King Billy Team

AskGamblers
Posted on November 6, 2023

Dear @Nites­hbh­att­300­11981,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 6, 2023

Yes I have received the funds, I am thankful to askgamblers for there support and also thanks to King Billy

AskGamblers
Posted on November 6, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.