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King Billy Casino - The usual 2 hours withdrawal takes now 11 days

RESOLVED

Complaint Info

Disputed casino

King Billy Casino
Posted on May 7, 2024

Hey everyone,

Let's cut to the chase here:

Requested a bank transfer withdrawal, which usually took 2 hours from request to the funds appearing in my bank account (no matter the day/time) at Kingbilly.

Now it's 11 days and I'm only being told to be patient or that the payment provider's at fault.

I made 2 withdrawals within the past few days, also via bank transfer at other Casinos, funds arrived immediately.

Support is not helping or straight out ignoring me.

Contacted my VIP manager, who is also ignoring me.


Best,

Potatohead

AskGamblers
Posted on May 7, 2024

Dear @Potatohead,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 7, 2024

Money has been refunded back to my Casino balance.

Requested a withdrawal again.

Will update once something happens.

Thanks a bunch, AG :)

Posted on May 8, 2024

Dear AskGamblers, dear Player,

In order to see this through, we kindly ask the player to provide us the email used for their account creation at King Billy.

Thank you,

The King Billy Team

AskGamblers
Posted on May 8, 2024

Dear King Billy Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on May 8, 2024

Cashout was successful!
Funds are already on my bank account.

Thank you for your help, AG.

Posted on May 8, 2024

Dear AskGamblers, after the player's reply, we kindly asl to have this complaint resolved.

Thank you,

The King Billy Team

AskGamblers
Posted on May 8, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.