Complaint #3 Rolling Slots Casino

I feel like I have been robbed

By NATACHA P.

3 years ago

Hello ASKGAMBLERS,

On December 20th/2022 I signed up to Rollingslots Casino and as a new member I took notice of the Welcome Bonus Promotion and decided to use it with my deposits. on my 2nd claim of the welcome bonus I won an amount and withdrew and it was paid and that was fine.

On January 24th 2023

decided to play again and deposited 300 CAD to claim the final 3rd welcome bonus.

As it was not applied to my deposit I contacted live support where I was accused of " Bonus Abuse" after only depositing 2x on their casino ever. I accepted that, didn't agree but so be it. I wagered a little bit and decided to withdraw there-after for a total of $599.88 CAD.

On January 26th,

I received an e-mail from Rollingslots ( I have attached screenshots of it ) accusing me of all kinds of terms I have breached according to them.

The one that stands out to me the most is " Bonus Abuse" but even then how can they accuse me of that after only depositing 2x on the casino with an offer THEY are promoting to me?

The e-mail also states they are confiscating everything from me and there is nothing I can do as if I was held at gunpoint being robbed.

This is not right and I hope you guys can help me out with this.

Thank You!!!

Disputed Casino Rolling Slots Casino

Reason Account closure

Amount $599.88

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Papadeez88

• Canada

3 years ago

Hello AskGamblers,

Thank you for your services! I can confirm that Rollingslots HAS paid the amount in question and I can confirm this dispute has been resolved.

Much Appreciated!

AskGamblers

• Support Team

3 years ago

Dear @Papadeez88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rolling Slots Casino

• Representative

3 years ago

Dear AskGamblers Complaint Team,

We can confirm that we decided to pay the amount to this player.

However, this player was blacklisted, and she is prohibited to use services of our casino.

Kind regards,
Rolling Slots Casino Representative.

Rolling Slots Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,809

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

Rolling Slots Casino Complaints

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Unpaid winnings and no answer

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Delayed withdrawals Rolling Slots

Hello.

I have been playing on Rollingslots and decided to withdraw after a good session.

The withdrawal process is very, very slow.

They approve 1 withdrawal per week.

When I ask them, they say the financial department has a lot of requests.

I am fully verified.

If I can only withdraw 500€ per week, how can I reach the 10,000€ monthly limit stated in your policy?

All the best

Resolved

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Missing refund more than a month and half

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Delaying Address Change

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Support ignoring my messages since April 2022

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I’ve emailed them 10 times with no avail, the first message being sent back in April. I’ve contacted their live chat support as well, only to being told to send another email and wait.

I think they are demanded by law to give me my data, so they are certainly violating some terms and conditions here.

I can provide screenshots from my email inbox, where you can see no response have been sent by them.

Rejected