Complaint #16 Rolling Slots Casino

Delayed withdrawals Rolling Slots

By George232

4 months ago

Hello.

I have been playing on Rollingslots and decided to withdraw after a good session.

The withdrawal process is very, very slow.

They approve 1 withdrawal per week.

When I ask them, they say the financial department has a lot of requests.

I am fully verified.

If I can only withdraw 500€ per week, how can I reach the 10,000€ monthly limit stated in your policy?

All the best

Disputed Casino Rolling Slots Casino

Reason Delayed payment

Amount €11000

Discussion

Rolling Slots Casino

• Representative

4 months ago

Dear George232,

Thank you for your message and for the update. We are pleased to hear that the withdrawals are being processed and that the situation is moving toward a resolution.

Please note that all withdrawal requests are reviewed and processed in accordance with our internal procedures and applicable timeframes. Our team is committed to ensuring that the remaining withdrawals are handled as efficiently as possible.

Should you require any further assistance, please do not hesitate to contact us. Otherwise, we are glad that this matter has been resolved and appreciate your patience throughout the process.

Kind regards,
Rolling Slots Casino Representative.

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.

Dear @George232,

Should you face issues with the rest of your payment/s please feel free to contact our team and request reopening of the complaint.

We thank both parties for their assistance during the complaint process.

George232

4 months ago

Hell

Well if the timeframe with the withdraw is like this week, and they continue with the same timeframe with the rest of my withdraws. Many more.. I can happy say it got resolved and thanks.

Monday approved & today approved & according to them 1 more this week.

All the best

AskGamblers

• Support Team

4 months ago

Dear @George232,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Rolling Slots Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,809

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

Rolling Slots Casino Complaints

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Missing refund more than a month and half

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Delaying Address Change

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I feel like I have been robbed

Hello ASKGAMBLERS,

On December 20th/2022 I signed up to Rollingslots Casino and as a new member I took notice of the Welcome Bonus Promotion and decided to use it with my deposits. on my 2nd claim of the welcome bonus I won an amount and withdrew and it was paid and that was fine.

On January 24th 2023

decided to play again and deposited 300 CAD to claim the final 3rd welcome bonus.

As it was not applied to my deposit I contacted live support where I was accused of " Bonus Abuse" after only depositing 2x on their casino ever. I accepted that, didn't agree but so be it. I wagered a little bit and decided to withdraw there-after for a total of $599.88 CAD.

On January 26th,

I received an e-mail from Rollingslots ( I have attached screenshots of it ) accusing me of all kinds of terms I have breached according to them.

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The e-mail also states they are confiscating everything from me and there is nothing I can do as if I was held at gunpoint being robbed.

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Thank You!!!

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Support ignoring my messages since April 2022

Rolling Slots is failing to deliver the deposit data I am requesting for.

I’ve emailed them 10 times with no avail, the first message being sent back in April. I’ve contacted their live chat support as well, only to being told to send another email and wait.

I think they are demanded by law to give me my data, so they are certainly violating some terms and conditions here.

I can provide screenshots from my email inbox, where you can see no response have been sent by them.

Rejected