On 20th October 2019 an employee of Riviera Play manually made a withdrawal of my winnings totalling £1,210, confirmed below -
On Sun, 20 Oct 2019 at 13:08, Mathieu RivieraPlay wrote:
Hello.
We just made Withdrawal of 1210£ instead of you , now it will be the Verification withdrawal .If everything is validate , will let you know and how you will be paid.
on the same time , you can continue to play and try to win again.
Have a nice weekend.
Mat
The terms and conditions of payment state it will be paid between 2 and 12 days, which is an acceptable time to process.
However, It is now approaching one month and I have still not received the money.
I have sent numerous emails asking when the money will be paid, see below for a small number of these -
On Mon, 4 Nov 2019 at 10:59, <full name removed> wrote:
Where is this withdrawal??????
On Thu, 7 Nov 2019 at 10:06, <full name removed> wrote:
You have had the withdrawal since 20 October. It does not take nearly four weeks to process. You are purposely withholding my money and ignoring any emails that I have sent requesting an update.
As I have stated many times, this is being passed to my solicitors as you are fraudulently and purposely not paying out what is legally mine.
I have only one account open, so please don’t even try and use that as an excuse for still not paying out after almost one month.
Furthermore, I have an additional £1250 balance which I am unable to withdraw because, as I have stated many times, there are no withdrawal options on my account. Again, another fraudulent action on your behalf preventing me to access my money.
I suggest that you manually process this as well as the other £1200 that I am still waiting for, and email me immediate confirmation accordingly.
Do not ignore my emails in future, each one is being filed and passed to the solicitor to show your lack of response and avoidance.
Regards.
Chris
Their online chat are never available, and the email address listed on their site is invalid.
Help !
