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Riviera Play Casino - Delayed payment and suspicious activities

RESOLVED
MrPetrol Finland
posted on October 30, 2017.

Hi!

So i started to play in this casino 4/2017 and everything went ok, little slower than usually with withdrawals but still i got my money out from there. After that i have made 5 successful withdrawals and they usually pay it in 1 month. But now my latest withdraw request which i have made 7.9.2017 is still pending. I sent them many e-mails and tried to contact them by live-chat without results because they are barely never in live-chat.

Then i finally got answer from them by e-mail in 2.10. that they request my documents again and credit-card info without blanking any numbers. And this is very suspicious because no casino or other authority requests a photo of credit-card without blanking the middle numbers. Of course i hid my cvv (securitycode) to prevent them any abuse of my credit-card + prevented all internet actions from my credit-card. So my money is safe.

I sent them my documents as they requested then it took again 2 weeks to get answer from them saying: "The documents have been validated, we weren't receiving your emails (spam). The financial department is going to proceed the withdraw as you weren't active on the casino it might have postponed the withdraw." After this i asked of course that how long it should take to get my money and latest answer from them were "As we told you, you have to be active on the casino. Since you haven't played a month and a half and since your last withdraw, it made the withdraw process slower than before." After this i made couple minor deposits and they were made 17.10. and 24.10. But after these, still nothing has happened and i have sent them couple of e-mails again without any answers.

This casino is very shady because of their actions and their payment times + their customer service/support is not existent.
Hopefully i can get my money out with your help or at least some answer from them.

MrPetrol Finland
posted on November 3, 2017.

Good evening!

I'm happy to inform that this case has been solved. They paid my withdraw request today.

Thank you for your help!

Best Regards!

AskGamblers
posted on November 3, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.