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Riviera Play Casino - Seriously delayed withdrawal

UNRESOLVED
Milady33nads United Kingdom Message
Posted on July 3, 2018.

Hi,
I made a withdrawal of £1000.00 on the 15th June with Riviera Play casino and I am yet to receive it. I spoke to Caroline at the casino on live chat a couple of weeks ago and she said the withdrawal would be processed with 8-9 days and told me to expect it on Monday 25th June. Now is 2nd of July and they still have not processed it and left it as reversible. After I didn't receive the withdrawal when I was told I would I contacted Caroline again and this time she was very unhelpful, said I didn't seem to be too happy with my big win and when I said I wasn't happy with being told incorrect information when my withdrawal would be with me her response was "Come on Nadya" which I thought was highly unprofessional. I tried to close my account with the casino several times in the past due to being worried about gambling addiction but they re-open it every time and put bonus money in there to make me gamble and keep calling me and harassing me to play when all I want is my fairly won £1000.00 and for them to leave me alone. I had issue before with them when I have withdrawn money they disappear off the face of the earth and cannot be contacted in any way and do not response to messages. I just want this matter over with now and I cant face another week of trying to contact them and beg them to process my payment . Please help me as I have reached the end of my patience with them . I have a screenshot proof of my withdrawal if needed.

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