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RioBet Casino - The deposit has not been credited for 9 days

RESOLVED

Complaint Info

Disputed casino

RioBet Casino

Amount

$ 107

Posted on April 22, 2024

On 04/12/2024 I made a deposit of 10,000 rubles, which is about $107. The deposit has not yet been replenished in the casino account. I contacted support via chat 7 times during this time. They answer that they have problems with the gateway, but this has been going on for a very long time. Early deposits were credited in a couple of minutes. I have a bank transfer receipt, but I don’t see the option to attach files in this form. This receipt was submitted in support of the casino and they have it in their possession.

AskGamblers
Posted on April 24, 2024

Dear RioBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 24, 2024

Dear all,

This complaint has been reopened as per RioBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 28, 2024

Dear all,
The deposit was successfully credited to the player on May 24.

AskGamblers
Posted on October 28, 2024

Dear @Archpriest,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.