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RioBet Casino - Delayed withdrawal

Complaint Info
Disputed casino RioBet Casino
Reason Delayed payment
Amount € 766.42
gecasik Georgia
Posted on November 28, 2019

By this time i have not received 700 euro and the difference between 743 eur and 743usd, and they are not doing anything for more than a month.

I had 2183 eur on my riobet account on 18 october. Casino has some restrictions on withdrawals and i had issues previously (big amount wasnt paid and was returned to balance, but later was paid by pieces) so decided to withdraw in increments On 19 october I requested 700 eur withdrawal (no3491838776at casino) to my card - the only payment method on account. I succesfully received withdrawals to this card previously from riobet, but this withdrawal never reached my account. I contacted support on 25 october about this , they asked for scrins and statements, i sent that and by this time all i got is "we will contact financial department about that". Transaction marked as completed on riobet site. Also on 23 october i created a withdrawal 3507999281 for 743 euro (as previous transaction was shown as completed on site ), it was cancelled by casino and reinstalled on 27 october by them, but instead of 743 euro i received 743 USD (by visa direct) which is significantly less. My balance at riobet now 740 eur.

Posted on November 29, 2019

Dear GECASIK, we apologize for the inconvenience we caused you. Currently this situation is under control of support manager and all necessary payments will be checked and completed within a short period of time. Our support manager will contact you via ticket system in your account today. After the situation is resolved please do not hesitate to post here or I will do it, after we sort it out and receive your confirmation.
Best regards,

gecasik Georgia
Posted on November 30, 2019

Yes i received 766.42 euro to my card yesterday night via visa direct. Case resolved.

Posted on December 1, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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