Complaint #34 RioBet Casino

Payment refused by the casino

By netoflausino

2 years ago

Another attempt to resolve my problem with riobet, it's been 15 days and I still haven't received an answer about my problem, they still claim that they have no information or response from the provider and that my bets have not yet been investigated, there is no way to believe this I have been arguing for so long that I need my money, it seems to me that they are stalling so as not to pay my winnings.

I have been waiting since 04/13/2024 for my problem to be resolved.

Disputed Casino RioBet Casino

Reason Declined payment

Amount $2037

Discussion

AskGamblers

• Support Team

1 year ago

Dear @netoflausino,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

RioBet Casino

• Representative

1 year ago

Dear all,
The winnings were successfully paid to the player on June 8th.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per RioBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear RioBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

RioBet Casino Complaint Stats

Resolved 8 / 9

Avg. Amount $1,787

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

RioBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

RioBet Casino Complaints

See all complaints for this casino

Deposit delayed for 9 days

I made my deposit (918€) on 28.05.2025 8:32 AM, and its still not credited to my casino account, its been 9 days now.

This is what they keep saying me:
The response from the payment system has not yet arrived. For our part, we regularly send repeated requests to speed up the verification process. But we cannot influence the work of the payment system.

Unresolved

€918

Withdrawal failed couple times

I have problem with withdrawal my money already 16 days.

I was declined twice by riobet with out any reason. and when i contacted customer service all i hear is your request still on review and keep waiting for your funds.

I have tried withdrawal by card,skrill, crypto.

No luck it feels like I just get ignored.

Now i have split requested withdrawal to card crypto skrill for them. But still no luck as they have promised on they’re website withdrawal max in 3 day.

I would like to askgamblers.com to help me with this problem.

Resolved

$3,557

The deposit has not been credited for 9 days

On 04/12/2024 I made a deposit of 10,000 rubles, which is about $107. The deposit has not yet been replenished in the casino account. I contacted support via chat 7 times during this time. They answer that they have problems with the gateway, but this has been going on for a very long time. Early deposits were credited in a couple of minutes. I have a bank transfer receipt, but I don’t see the option to attach files in this form. This receipt was submitted in support of the casino and they have it in their possession.

Resolved

$107

Tournament prize $500 has not been paid

Hello, I am asking you for help!

On February 20, the Casino Ground Collaborations tournament ended, in which I won a prize with a win of $500. The money for the win has not yet been credited to me.

The support suggests just continuing to wait, although it has already been 3 weeks since the winnings were supposed to be credited, the support does nothing and does not say any deadline.

I hope for your assistance in solving this problem!

Resolved

$500

Tournament prize not paid

Hello dear partners! This casino held a tournament that ended on February 18th. According to the conditions of the tournament, the prize must be paid out from 3 to 10 days. To this day, the prize of 300 euros has not been paid. Communication with the support service did not lead to anything. Constantly ask to wait and answer the same way. I ask you to look into this situation.

Resolved

€300

Tournament prize has not been paid

Hello. I am writing to you with a problem. Riobet casino hosted a tournament called "Xmas time" from GameArt, in which I took first place with a prize of 7000 euros. The tournament ended on 12/9/2021, but at the moment the casino still hasn't paid me a prize. Calls to support do not lead to anything, they answer with standard phrases. More than 10 days have passed. I ask you to help understand this situation.

Resolved

€7,000

Price not received