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BetVoyager Casino - Randomness and fairness control not working raised reasonable suspicions

UNRESOLVED
Complaint Info
Disputed casino BetVoyager Casino
Reason Software fairness
Justas1 Netherlands Message
Posted on November 5, 2017

Hello,

I was playing at Betvoyager in No Zero roulette and found very strange thing: as soon as I start making double bets on specific field(like 1,2,3 of 12s) casino does not give this field untill I do not have enough money on my account to make another double bet. For instance I see that 3rd of 12s field is coming every 3-4-5 bets, I play 200-300 spins with minimal bets just to see the sequence. As soon as I start betting on 3rd 12 s with double bets no way it will come! Untill I am empty my account(20-25 spins with no 3rd of 12s field if I have few thousand euro on my account). If I have 500 euro it will not come in the next 10-12 spins, adjusted to amount of money on the account. After I run out it comes with the next bet! See attached files.
So, I never did fairnes or randomness control because I had some trust to casino. But in last week I have lost in such unbelievable sequences few thousand and decided to do control. First of all fairness control is not working, if I press on it I see message: fairness control is temporary unavailable, use randomness control. (see attached files).
Ok, I press on randomness control and recieve coded sequence for the next 10 spins. It work well. I do next 10 spins with next randomness control. It shows the same coded sequence! Ok, I tried once again, finaly it shows different number of letters and digits and I pressed on "check". What I see? The same first sequence which I checked 30-40 minutes ago! You can see on the bottom of screenshots the time when screen shot was made and the time of sequence which received from randomness control.
I wrote complain to casino and received reply that they technical department is working on it.
I really do not care what technical department will finally find out, was it technical issue or "fraud". I blame on casino that they do not announce that their fairnes and randomness control not working properly otherwise I would not play with high amounts(or do not play at all untill they solves the issue).
Next days I played few games with small amounts just to see if something was solved. Nothing has been done. So, now I claim for compensation.
Please, do not hesitate to ask me in case if you will need additional explanation about screeshots(if something is not clear). Check by the date and time on the bottom.

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