I will take care of this case from now on. However I contacted our provider EveryMatrix and they verify that the transaction was proceeded. From our side everything is done long ago.
Acquirer Reference Number or with other words (ARN) is a unique code which is used to track customers transactions when it goes from the merchants bank (Us) through the card scheme to the cardholder's bank (Your bank). By this ARN code they can find where are your money and to credit them to your account.
My advice is to ask for more competent person to take care of tracking your transaction.
A prove of your transaction was just send to your Noxwin account.
Please keep me updated regarding this case! We will do what ever needed to help you !